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Intoxalock is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues
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What Their Customers Are Saying
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Hated the device at first,had to return to installer several times, they were very professional, they made necessary adjustments and its working fine. As a dui offender I must admit the device probably saved my life and my liberty. This device is better than any rehab and a lot cheaper. I would reccomend this unit to anyone with a history of driving impaired, be patient you'll be thankful... Read more

I spoke with Elizabeth and she was very patient and understanding helping me with the process of setting everything up that needed to be taken care of. I was very upset when I first started this process due to speaking with other vendors that were VERY COLD AND RUDE!! And then when I spoke with Elizabeth, she really calmed me down and have me hope to get through this whole process. So a big shout... Read more

So far, since my recent DUI, I have been working towards getting my life back. Everyone I have had to deal with through this process so far has been less than pleasant until now. I was so glad that when I called to get started on my interlock device requirements, the Intoxalock rep was very friendly and polite. Treated me like a person and had no issues getting things lined up. I've read... Read more

Intoxalock 's reply to:

We are sorry to hear that the service center you chose to deinstall at was closed, Linda. We will have a supervisor contact you in the next 24-48 hours to discuss some options with you. Read more

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Resolved Intoxalock 's reply to:

We are sorry to hear about the frustrations you have been having, Susan. We will be having a manager look into your account and follow-up with you in the next 24-48 hours. We hope to get this issue resolved with you quickly! Read more

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Intoxalock 's reply to:

We are sorry to hear about the issues you have had, Janice. We will be having a supervisor look into your calls with our customer service team to see if there will be any additional training needed. If you would like to speak with someone in regards to this review please call (888)409-8712. Read more

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Intoxalock 's reply to:

Thanks for taking the time to leave us this feedback, Gregory. I understand that you were able to speak with a supervisor in regards to this and that he was able to assist you with your frustrations. Please feel free to mark the original review as resolved if you feel like we were able to help. Thanks for choosing Intoxalock! Read more

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Intoxalock 's reply to:

We are sorry to hear about your frustrations, Michael. We have tried to contact you on 02/02 as well as 02/03 in regards to this review, but we have not had any luck speaking with you. If you would like to speak with us please call (888)409-8712. Read more

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Intoxalock 's reply to:

We are sorry to hear about the problems you have had with our service, Kim. We have tried to contact you multiple times, but have had no luck reaching you. If you would like to speak with someone in regards to this please call (888)409-8712. Read more

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Intoxalock 's reply to:

We are sorry to hear about the issues you have had. I do understand that we looked into your account and that you were able to speak to a supervisor in regards to these issues, and we were able to help resolve. If you feel like we were able to help, please be so kind as to mark this as resolved. Thanks for choosing Intoxalock! Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback, Denise. We will be having a member of our management team look into these issues and call you in the next 24-48 hours to discuss. We understand your frustrations and look forward to resolving these in a timely manner. Read more

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Intoxalock 's reply to:

We are sorry to hear about the frustrations you have had, Marissa. We will have a manager look into your account and someone will be following up with you in the next 24-48 hours to discuss. We look forward to resolving your complaint. Read more

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Intoxalock 's reply to:

We appreciate the time you took to leave us this feedback, Charles. I do understand the frustrations that you have had, and we are looking into your account to see what we could have done better. Please expect a call from a supervisor in the next 24-48 hours to discuss this with you. We look forward to resolving this issue. Read more

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