Intoxalock Complaints and reviews

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  • 75 complaints
  • $43,598 claimed losses
  • $581 average
  • 13261 since Nov 26, 2010

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Main address: 10520 Hickman Road, Suite F 50325 Des Moines IA
, 515-331-7513,
Intoxalock reviews, Intoxalock complaints, read Intoxalock reviews, find Intoxalock reviews, Intoxalock scam reports
  • 75 complaints
  • $43,598 claimed losses
  • $581 average
Had an experience with Intoxalock?
Submit review ›
75 reviews found
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  • 2 days ago
  • Vehicle Equipment
  • 3

I have had a unit in my vehicle since August of 2012. It started out killing a brand new battery. Put new battery in but still have to use a charger/booster to keep battery from dying. My unit loses power while I'm driving then when it resets it thinks I am trying to start the car without blowing causing a Tamper/Circumvent violation. It then will ask for a rolling retest within a couple... Read more

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  • Mar 19
  • Roseburg, Oregon
  • False Readings
  • 14

DON'T USE INTOXILOCK!!! Just spend the extra $ and go with a decent company. I've had multiple False readings on 2 different devices. No I Wasn't wearing colonge, body spray, mouthwash, gum, alcoholic drinks, pizza, bread, anything containing yeast, toothpaste, nothing with alcohol! These false readings could mean that the state can revoke your diversion and seek proscution; Very scary if you've... Read more

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  • Mar 18
  • Double Charge
  • 25

****************** Explanation of complaint: Had power failure because of excess drain from intoxaloc device on charging system.Car was taken to intoxaloc installer. Intoxaloc installer said was alternator was bad.Replaced alternator at $200.00 per intoxaloc installer.Had lock out reset at $75.00.Drove to work and power failure again.Then proceeded to my own mechanic to look at... Read more

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  • Mar 15
  • Saint Louis, Missouri
  • Scam Auto Service
  • 17

I believe intoxalock is the reason for my car being stuck in the auto shop for almost 2 weeks now. Also their customer service does not hesitate to give you a line of nonsense. I had one lady try to tell me a lockout on your car is when you can drive your car. When you hear nonsense like that it makes you think. I understand everyone with a dui is looked down on in society, but we are human... Read more

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  • Mar 05
  • New York City, New York
  • Recalibration
  • 24

Understand that recalibration means you have to go to service center and have a new device installed. When your time is up, its nearly impossible to get the device removed. Regardless of what the state says, you need intoxalocks approval to have unit removed which takes days to get established. Also my time ended march 4, they shipped a new unit on that same day and billed me for the month. You... Read more

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  • Mar 04
  • Intoxalock Interlock Device
  • 29

Here I am paying 130 dollars a month for a produce that doesn't even work properly. I understand I have this device because I violated the law, but here I am following it now and I keep getting punished with a faulty device. Within the first week it died on me and wouldn't even work. I am lucky enough to be friends with the mechanic from the service center so I did not have to have my car... Read more

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  • Feb 21
  • Davenport, Iowa
  • Car Loan Extra Charges
  • 34

First month of install the equipment started messing up giving false readings right before the lockouts occurred. Charges of 85.00 or more in charges. Customer representive was rude and cold. The second time was shortly after receiving this lockout restored one. Apparently you need to wrap the device up in a blanket to keep it warm in cold weather conditions. Do not unplug your device that also... Read more

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  • Feb 21
  • Poor Customer Service
  • 23

Do not use this company. They rob you on their fees the have poor customer service - meaning their rep's give you the wrong information. Supervisors are just as bad they take 3 days to call you back which I've never heard of. Their shipments are always last minute and if you have bad weather and your shipment isn't received its your problem per a rep - you will be charged lock out fees and... Read more

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  • Feb 18
  • Johnson City, New York
  • Intoxalock Interlock Device
  • 39

I have had unit installed for three months with no problems with it until I received my latest recalibration. I have had 3 lockouts in 4 days my commute to work is just over a half hour usually requires 1 start up test and two rolling tests with all three lockouts my third rolling test comes up failed and after 2 attempts lock out. each time I have passed initial start test with in five minutes... Read more

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  • Feb 14
  • Issaquah, Washington
  • Bad Product Quality
  • 33

Avoid intoxalock unless you want your bank account drained. First, expect false positives. I have tested positive a handful of times after following intoxalock's instructions to not eat or drink in a certain time period. Second, my current problem, they claim I missed a test. I haven't, but there goes another $75. Third, this unit will drain your battery within a short amount of time - 1-2... Read more

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