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Intoxalock Complaints and Reviews

Testimonial

  • Apr 16
  • Equipment
  • Intoxalock Device
  • 17

One of my biggest fears has been continually feeling like less of a responsible adult due to irresponsible decisions that I made in the midst of my addiction to alcohol. While it hasn't changed everything, your teams attitude toward me, and professionalism in what they do, have made a difficult situation MUCH more tolerable. Read more

Testimonial

  • Apr 14
  • Equipment
  • Huntington, Massachusetts
  • Positive Experience
  • 25

I had a problem with a newer employee at intoxalock. She mistakenly told me my unit would be sent out after making a payment.She failed to tell me that I needed to pay off my balance in full in order to recieve my unit in the mail.The remaining balance was $128.00. I reluctantly paid the balace because the charges were from a lockout fee I incured the month prior. The lockout was caused by my... Read more

Testimonial

  • Mar 25
  • Equipment
  • Pittsburgh, Pennsylvania
  • Intoxalock Device
  • 56

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues immediately! Thank you Read more

  • Apr 20
  • Equipment
  • Aurora, Colorado
  • Intoxalock Car Device
  • 1

This company is SO bad. I've only had it for 3 months, and they have screwed up 2 of those months, resulting in me not being able to start my car and the huge inconvenience of getting my car to their service center without being able to drive it. The first time, they installed the wrong unit and my car was locked out the next day. How do you make that dumb of a mistake?? And now, just a couple... Read more

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  • Apr 19
  • Equipment
  • Saint Louis, Missouri
  • Intoxalock Interlock Device
  • 3
  • REVIEW RATING 5/5

RE: KIM BRUNNWORTH 1989 CAMARO IROC INTOXALOCK DEVICE INSTALLED ON CAR DAMAGE REPORT On February 20, 2015 Intoxalock was install on 89 Camaro Iroc by: Premier Auto Service 7770 Lindbergh Blvd Hazelwood, MO 63042 Within 3 days I had to jump starting my car to it running By the next week I had to replace the battery from Auto Zone Then took car back to Premier Auto Service to have the install... Read more

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  • Apr 19
  • Equipment
  • Osawatomie, Kansas
  • Intoxalock Interlock Device
  • 3
  • REVIEW RATING 4/5

I recently had my intoxalock recalibration installed on my car, on the way home, (I live about an hour away in rural KS) the rolling re-test occurred without incident, then 30 min later, as an ice storm was just starting to set in, the unit failed to function on me, it wanted a sample but kept giving me a sample failure during the inhalation portion of the rolling test, the unit went into a... Read more

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Testimonial

  • Apr 16
  • Equipment
  • Intoxalock Device
  • 17

One of my biggest fears has been continually feeling like less of a responsible adult due to irresponsible decisions that I made in the midst of my addiction to alcohol. While it hasn't changed everything, your teams attitude toward me, and professionalism in what they do, have made a difficult situation MUCH more tolerable. Read more

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Testimonial

  • Apr 14
  • Equipment
  • Huntington, Massachusetts
  • Positive Experience
  • 25

I had a problem with a newer employee at intoxalock. She mistakenly told me my unit would be sent out after making a payment.She failed to tell me that I needed to pay off my balance in full in order to recieve my unit in the mail.The remaining balance was $128.00. I reluctantly paid the balace because the charges were from a lockout fee I incured the month prior. The lockout was caused by my... Read more

Intoxalock's reply to:

  • Apr 13
  • Service Centers and Customer Services
  • Northampton, Massachusetts
  • Recalibration
  • 13
  • REVIEW RATING 4/5

Mr. Fellow’s, after reviewing your account it looks like you were able to speak to a member of our management team and get everything resolved! I want to follow up by saying that we take all concerns very seriously, so if you ever need anything moving forward please contact us at the number you were provided by Allison. Thanks for choosing Intoxalock! Update added by user Apr 14, 2015 I had a... Read more

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Intoxalock's reply to:

  • Apr 08
  • Equipment
  • Saint Louis, Missouri
  • Interlock Device
  • 26
  • REVIEW RATING 5/5

Kim, I am sorry to hear about your frustrations and I want you to know that we take claims like this very seriously. After reviewing your account it does look like you have spoken with a member of our management team on a few occasions regarding your situation. I hope that your issues get resolved to your satisfaction as soon as possible. If you need anything moving forward please contact us at... Read more

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Intoxalock's reply to:

  • Apr 07
  • Service Centers and Customer Services
  • Phoenix, Arizona
  • Interlock Device
  • 28
  • REVIEW RATING 4/5

We are sorry to see your recent frustrations with our service. We take your comments very seriously, and we are looking into your account as well as your conversations with our customer service representatives. It is our top priority to provide all of our customers the best customer service, and if you were hung up on we will handle that issue internally. After speaking with someone on our... Read more

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Intoxalock's reply to:

  • Mar 31
  • Equipment
  • Boston, Massachusetts
  • Interlock Device
  • 17
  • REVIEW RATING 4/5

Thank you for your feedback, Zsazsa. We take your comments very seriously and are looking into your conversations with our customer service representatives to find the experiences you are talking about. Customer service is our top priority for our customers, and if we are falling short it will be addressed immediately. It does look like we have tried multiple times to contact you, but have had... Read more

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Intoxalock's reply to:

  • Mar 27
  • Equipment
  • Santa Barbara, California
  • Ignition Interlock Device
  • 20
  • REVIEW RATING 4/5

Thanks for your feedback, Joey. We are sorry to hear about your experiences you have had with our equipment, and I want you to know that we take your comments very seriously. After looking over your account I see that you have had the chance to speak with a member of our management team. I hope that he was able to work things out with you and resolve your issues. If you need anything in the... Read more

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