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Intoxalock is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues
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What Their Customers Are Saying
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Had issue with billing n was freaking out..lol however they worked so hard and were so polite and fantastic they resolved it...thank you joslyn B for finding the mistake and not giving up lol..reps like you make dealing with a mess a breeze :) great customer service!!!!!!!!! Everytime i call its great from these people..thank you.. Read more

Hated the device at first,had to return to installer several times, they were very professional, they made necessary adjustments and its working fine. As a dui offender I must admit the device probably saved my life and my liberty. This device is better than any rehab and a lot cheaper. I would reccomend this unit to anyone with a history of driving impaired, be patient you'll be thankful later. Read more

I spoke with Elizabeth and she was very patient and understanding helping me with the process of setting everything up that needed to be taken care of. I was very upset when I first started this process due to speaking with other vendors that were VERY COLD AND RUDE!! And then when I spoke with Elizabeth, she really calmed me down and have me hope to get through this whole process. So a big shout out to Elizabeth!!!! Read more

Intoxalock 's reply to:

We are sorry to hear about the issues you have had, Christina. Please know that we take these comments very seriously and we will be having a supervisor call you in the next 24-48 hours to discuss. We hope to get this resolved with you very soon. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback, Julieann. We are sorry to hear about the negative experience you have had and will be looking into it. Please expect a call from a supervisor in the next 24-48 hours so that we can resolve this issue. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback. We are sorry to hear about your issues, and we would like to get this resolved with you. A supervisor has attempted to contact you but has been unsuccessful. Please call us at (888) 409-8712 if you would like to get this resolved. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback, Darlene. We are sorry to hear that you have decided to go with another company, but we wish you nothing but the best moving forward. Read more

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Intoxalock 's reply to:

We appreciate the time you took to leave us this feedback, Nancy. I do understand that you were able to speak with a supervisor who was able to assist you. If you feel like we were able to help please be so kind as to mark the review as resolved. Thanks for choosing Intoxalock! Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback. I have let the appropriate people know about the issues you have had and you will be contacted in the next 24-48. We hope to resolve your issues as soon as possible. Read more

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Intoxalock 's reply to:

Thanks for taking the time to let us know about your issues, Dale. We will have a supervisor look into your account and then follow-up with you in the next 24-48 hours. We hope to get this resolved as quickly as possible. Read more

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Resolved Intoxalock 's reply to:

We are sorry to hear about the issues you have had, Paul. We will have a supervisor contact you in the next 24-48 hours to resolve this issue with you. We look forward to taking care of this in a very timely manner. Read more

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Intoxalock 's reply to:

Thanks for taking the time to leave us this feedback, Darlene. We are sorry to hear that you have had issues with the equipment and we want to help you get comfortable with getting back on the road. A supervisor will be contacting you in the next 24-48 hours to help you out with this matter. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback, Annette. We are very sorry to hear about the issues you have had, and we do understand your frustrations. A supervisor is looking into your account to see what happened, and will be following up with you in the next 24-48 hours. We hope to get this resolved as soon as possible. Read more

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