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Intoxalock Complaints and Reviews

Testimonial

  • 2 days ago
  • Equipment
  • Waterloo, Nebraska
  • Positive Experience
  • 3

My issue was resolved with Intoxalock. They made it right with me after a mis-hap. Thanks Vernon for calling me back and for letting me know i am heard, and for being so real and professional. Read more

Testimonial

  • May 21
  • Equipment
  • Staff
  • 114

Vernon, from the company, called me, went through everything I needed to know and even gave me a credit on my bill to help resolve my issues. He apologized for the representative I had originally gotten. Read more

Testimonial

  • Apr 16
  • Equipment
  • Intoxalock Device
  • 236

One of my biggest fears has been continually feeling like less of a responsible adult due to irresponsible decisions that I made in the midst of my addiction to alcohol. While it hasn't changed everything, your teams attitude toward me, and professionalism in what they do, have made a difficult situation MUCH more tolerable. Read more

Testimonial

  • 2 days ago
  • Equipment
  • Waterloo, Nebraska
  • Positive Experience
  • 3

My issue was resolved with Intoxalock. They made it right with me after a mis-hap. Thanks Vernon for calling me back and for letting me know i am heard, and for being so real and professional. Read more

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Intoxalock's reply to:

  • Jun 25
  • Equipment
  • Des Moines, Iowa
  • Intoxalock Interlock Device
  • 1

Thanks for your feedback, Bobbi Jo. We take comments like yours very seriously, and we want you to know that our customer’s experience is our top concern. I do understand that you were able to resolve this issue with a supervisor. If you have any other questions or concerns in the future please do not hesitate to call us back. Read more

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Intoxalock's reply to:

  • Jun 25
  • Service Centers and Customer Services
  • Vancouver, Washington
  • Intoxalock Interlock Device
  • 1

I am sorry to hear about the issues you had reaching our customer service department, Mr. Postma. We are looking into this issue immediately as we take comments like yours very seriously. If you have any additional questions moving forward please contact us at (888)409-8112. Read more

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Intoxalock's reply to:

  • Jun 19
  • Equipment
  • Atlanta, Georgia
  • Intoxalock Interlock Device
  • 8
  • REVIEW RATING 4/5

I am sorry about the issues you have been having Mr. Riddick. One of our highest priorities is to give every customer top of the line equipment, but we understand that sometimes there may be an issue with certain devices that we send out. Please accept our apologies for this issue. I have heard that you were able to speak with someone in regards to this matter, and he was able to get everything... Read more

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Intoxalock's reply to:

  • Jun 19
  • Equipment
  • Norwalk, Connecticut
  • Call Center
  • 6
  • REVIEW RATING 4/5

We are sorry to hear about the frustrations you have had trying to get a hold of us. I understand how frustrating it can be, and I want you to know that we are looking into your problems. After speaking with a supervisor it does sound like we have tried to contact you in regards to this issue, but haven’t had any luck. Please call us at (888)409-8112 so that we can resolve this issue. Read more

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Intoxalock's reply to:

  • Jun 17
  • Equipment
  • Texas, United States
  • Recalibration
  • 1
  • 1
  • 29
  • REVIEW RATING 5/5

I am sorry to see the issues you have had with our company and employees, James. I do understand why you are frustrated and we want to get this issue resolved as soon as possible with you. I do understand that you were able to speak with a supervisor today, and that he was able to help you out with this process. If you need anything else moving forward please do not hesitate to contact us at the... Read more

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Intoxalock's reply to:

  • Jun 15
  • Equipment
  • Lake In The Hills, Illinois
  • Staff
  • 15
  • REVIEW RATING 4/5

I am sorry to hear about the issues you have had with our company, Christopher. I understand your frustrations, and I want you to know that we take your statements very seriously. I do understand that you have had this issue resolved with our management team, so if there is anything we can assist you with moving forward please give us a call. Thanks for choosing Intoxalock. Read more

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Intoxalock's reply to:

  • Jun 15
  • Equipment
  • Black Creek, Wisconsin
  • Recalibration
  • 19
  • REVIEW RATING 5/5

Thanks for your feedback, Steven. I completely understand your frustrations, and I want to apologize for what had happened. I did hear that a member of our management team was able to reach out to you and handle this issue already. If you need anything else moving forward, please do not hesitate to call. Read more

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Intoxalock's reply to:

  • Jun 09
  • Equipment
  • Interlock Device
  • 20
  • REVIEW RATING 4/5

Thanks for your feedback, Carl. We are sorry to see that you have had a negative experience with our device, and we want you to know how much of a priority we place on making sure every device that goes to our customers is working flawlessly. I do see that you have spoken with a member of our management team and you were able to get your issues resolved. If you have any other questions or... Read more

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Intoxalock's reply to:

  • May 29
  • Equipment
  • Memphis, Tennessee
  • Customer Support
  • 18
  • REVIEW RATING 4/5

I am sorry to hear that you were not able to get a hold of us, Melissa. I understand how frustrating it is to have communication issues with a business, and it is something that we never want our customers to have to deal with. I have spoken to a member of the management team who has been trying to get a hold of you since you posted this comment. If you would like to speak to us please call us at... Read more

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