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Intoxalock is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues
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What Their Customers Are Saying
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Had issue with billing n was freaking out..lol however they worked so hard and were so polite and fantastic they resolved it...thank you joslyn B for finding the mistake and not giving up lol..reps like you make dealing with a mess a breeze :) great customer service!!!!!!!!! Everytime i call its great from these people..thank you.. Read more

Hated the device at first,had to return to installer several times, they were very professional, they made necessary adjustments and its working fine. As a dui offender I must admit the device probably saved my life and my liberty. This device is better than any rehab and a lot cheaper. I would reccomend this unit to anyone with a history of driving impaired, be patient you'll be thankful later. Read more

I spoke with Elizabeth and she was very patient and understanding helping me with the process of setting everything up that needed to be taken care of. I was very upset when I first started this process due to speaking with other vendors that were VERY COLD AND RUDE!! And then when I spoke with Elizabeth, she really calmed me down and have me hope to get through this whole process. So a big shout out to Elizabeth!!!! Read more

Intoxalock 's reply to:

We appreciate the feedback on our service. We do our best to respond to all comments so that we can try to make sure that the issues do not happen again, but we will stop contacting you if that is what you would like. If you need anything moving forward please give us a call. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback, Kathleen. We will be looking into your account to see what happened and a supervisor will be contacting you in the next 24-48 hours. We look forward to resolving this issue as soon as possible. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback. We will be looking into your account to find out what happened so that we can assist you with this issue. Please expect a call from one of our supervisors in the next 24-48 hours. Read more

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Intoxalock 's reply to:

We are glad that a supervisor was able to get this handled with you, Kurt. If you need anything else moving forward please do not hesitate to give us a call. Thanks for choosing Intoxalock! Read more

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The title basically says it all. I had my intoxalock re calibrated or whatever with a new unit yesterday. Lets please keep in mind that I am stone sober. I just got home from work and all I wanted to do was take my car in for an inspection. Nope! Lockout. I didn't even brush my *** teeth so it wouldn't be set off! And now I get charged another 75 bucks!?! Totally unacceptable. What a scam. This has happened before, and it has happened... Read more

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Intoxalock 's reply to:

We appreciate you taking the time to leave us this feedback, Nicholas. We are sorry to hear about the issues you have had. I do see that you are scheduled to have the equipment removed soon. We wish you the best moving forward. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback, Courtney. We take comments like this very seriously and will have a supervisor look into your account today. Please expect a call from a supervisor in the next 24-48 hours to resolve. Read more

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Intoxalock 's reply to:

We are sorry to hear that you are upset about your daughter's experience, Jane. We would like to speak with you or your daughter in regards to these issues, but we have not been able to reach you. If you would like to resolve this issue please call (888)409-8712. Read more

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Intoxalock 's reply to:

We are sorry to hear about the issues you have had, Christina. Please know that we take these comments very seriously and we will be having a supervisor call you in the next 24-48 hours to discuss. We hope to get this resolved with you very soon. Read more

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Intoxalock 's reply to:

Thank you for taking the time to leave us this feedback, Julieann. We are sorry to hear about the negative experience you have had and will be looking into it. Please expect a call from a supervisor in the next 24-48 hours so that we can resolve this issue. Read more

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