Intoxalock Complaints and Reviews

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Intoxalock
Main address: 10520 Hickman Road, Suite F 50325 Des Moines IA
, 515-331-7513, http://www.intoxalock.com/contact-us.cfm
  • 92+5 mobile complaints
  • $71K claimed losses
  • $732 average
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  • Jul 19
  • Equipment
  • Device Replacement

Intoxalock has locked me out of my car less than two weeks from my "free" Service date. So instead of my device being free I am forced to pay over $100 and They Get to pocket that money, plus the money for the cost They should, under contract, pay for. The device said nothing about needing replaced. It just Service within 7 days. I have not had the device for 2 months yet and could not have known... Read more

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This company has created a loop hole that allows them to falsely charge customers and hold no accountability for their equipment. My fiance has this device and her routine has not changed. However all of the sudden the machine would fail every rolling retest and the horn would start blowing like she had missed it. Then she would blow again and it passed.This caused a lockout and forced us to pay...

  • Jul 17
  • Equipment
  • New York, New York
  • Defective Device
  • 4

I had the device installed 2 months ago by court order. No problems until july 10 we went to the mall and almost had to towe the car home. the device started going bezerk asking for rolling test every 3min. Finally it went into lockout. To make things worse it started with displaying codes, like comm 99, error 2 and mv24. Finally started my car and got home thank god. I was charged 81.00 lockout... Read more

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  • Jul 17
  • Equipment
  • Washington, District Of Columbia
  • Ignition Interlock Device
  • 7

Drunks shouldn't driving and drive and then get mad when they have to get an ignition interlock installed. This website seems illegal since you can pay to take down your reviews. You can't complain about Lifesafer on this farce site and they really suck or other ignition interlock competitors. How much did it take to pay off pissed consumer or was it just a letter from a lawyer. Pissed consumer... Read more

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  • Jul 14
  • Auto
  • Richardson, Texas
  • Breathalyzer
  • 9

DO NOT USE THIS CO.!!! Had a 3 day freeze here when I was to have my scheduled recalibration installed. UPS could not deliver because of ice nor could I go anywhere. ERIC the rep on the phone should be fired!!!!! I ordered my recalibration in plenty of time, UPS could not get here on time. Eric argued with me saying that it was my fault and I would need to get my car towed to the place that I... Read more

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  • Jul 14
  • Auto
  • Intoxalock Expense
  • 16

I was running later for work and my kid was screaming in the back, I had a lock out but left my car running in front of dunken doughnut while I ran in to get a dozen glazed donuts. My car locked out as it asked for the rolling retest while I was in there. It was so embarrassing, horn blasting, lots of people around. The customer service was great and did not charge me the fee. I shouldn't have... Read more

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  • Jul 10
  • Service Centers and Customer Services
  • Easton, Pennsylvania
  • Ignition Interlock Device
  • 18

They charge a fortune, give false readings with failures, and constant lockouts! Their customer service representatives are not helpful and can't answer questions. They redirect you and put you on hold until you hang up! They wait to charge your credit card so you become default on payments with them! Do not go through this company when getting an ignition interlock device! I repeat DO NOT use... Read more

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  • Jul 08
  • Appliances and Electronics
  • Undelivered Service
  • 12

THIS IS THE WORSE COMPANY I HAVE EVER DEALT WITH!!! THEY CAN NOT PROVIDE THE SERVICE WHERE I LIVE IN NY - IT'S A RURAL AND THE GPS CAN NOT DETECT THE DEVICE - SO APPARENTLY I'M SUPPOSED TO PAY FOR A SERVICE I DO NOT RECEIVE!!! MOST OF THE REPRESENTIVES DON'T NOTATE THE ACCOUNT AND THEY ALWAYS WANT TO BLAME THE CUSTOMER.... IF YOU ASK FOR A SUPERVISOR YOU'RE NOT GOING TO GET ONE - AS THEY ARE... Read more

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  • Jul 02
  • Service Centers and Customer Services
  • Intoxalock System
  • 23

The worst customer service I have ever dealt with! The reps on the phone cannot answer simple questions and don't bother asking for their supervisor, they are trained to stall by telling you they are not available or that they will call you back. Also watch out for tons of hidden fees! I was charged an entire extra month of service because there was no appointment available to get the device... Read more

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