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Intoxalock Complaints and Reviews

Testimonial

  • Apr 16
  • Equipment
  • Intoxalock Device
  • 50

One of my biggest fears has been continually feeling like less of a responsible adult due to irresponsible decisions that I made in the midst of my addiction to alcohol. While it hasn't changed everything, your teams attitude toward me, and professionalism in what they do, have made a difficult situation MUCH more tolerable. Read more

Testimonial

  • Apr 14
  • Equipment
  • Huntington, Massachusetts
  • Positive Experience
  • 49

I had a problem with a newer employee at intoxalock. She mistakenly told me my unit would be sent out after making a payment.She failed to tell me that I needed to pay off my balance in full in order to recieve my unit in the mail.The remaining balance was $128.00. I reluctantly paid the balace because the charges were from a lockout fee I incured the month prior. The lockout was caused by my... Read more

Testimonial

  • Mar 25
  • Equipment
  • Pittsburgh, Pennsylvania
  • Intoxalock Device
  • 60

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues immediately! Thank you Read more

Intoxalock's reply to:

  • Apr 21
  • Equipment
  • Santa Barbara, California
  • Ignition Interlock Device
  • 10
  • REVIEW RATING 5/5

Mr. Edwards, I am sorry to see you have had multiple issues with our device and I hope that going forward we can take care of these issues in a timely manner. I have spoken with the supervisor that reached out to you and found out that you were able to work out all of your issues. If you have any questions or concerns moving forward please contact us at the number you were given by the... Read more

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Intoxalock's reply to:

  • Apr 20
  • Equipment
  • Aurora, Colorado
  • Intoxalock Car Device
  • 17
  • REVIEW RATING 5/5

Brandon, I am sorry to see that you are continuing to have issues with our equipment. I do see that you have spoken to a member of our management team, and I see that a solution to your issues have been addressed. If you have additional questions or concerns please call us on the number that was provided to you by the person you spoke with. Read more

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Intoxalock's reply to:

  • Apr 19
  • Equipment
  • Saint Louis, Missouri
  • Intoxalock Interlock Device
  • 18
  • REVIEW RATING 5/5

Kim, I understand your frustrations and want you to know that the quality of our equipment is one of our highest priorities. I see that you have since had the device removed, so I wish you nothing but the best in the future. Read more

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Intoxalock's reply to:

  • Apr 19
  • Equipment
  • Osawatomie, Kansas
  • Intoxalock Interlock Device
  • 12
  • REVIEW RATING 4/5

We are sorry to see your recent issues, and we want you to know that customer service and the most reliable device on the market is our highest priorities. I do see that a member of our management team was in fact able to get a hold of you and help you with the situation. If you have any concerns moving forward please contact us at the number we provided you. Read more

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Testimonial

  • Apr 16
  • Equipment
  • Intoxalock Device
  • 50

One of my biggest fears has been continually feeling like less of a responsible adult due to irresponsible decisions that I made in the midst of my addiction to alcohol. While it hasn't changed everything, your teams attitude toward me, and professionalism in what they do, have made a difficult situation MUCH more tolerable. Read more

Testimonial

  • Apr 14
  • Equipment
  • Huntington, Massachusetts
  • Positive Experience
  • 49

I had a problem with a newer employee at intoxalock. She mistakenly told me my unit would be sent out after making a payment.She failed to tell me that I needed to pay off my balance in full in order to recieve my unit in the mail.The remaining balance was $128.00. I reluctantly paid the balace because the charges were from a lockout fee I incured the month prior. The lockout was caused by my... Read more

Intoxalock's reply to:

  • Apr 13
  • Service Centers and Customer Services
  • Northampton, Massachusetts
  • Recalibration
  • 20
  • REVIEW RATING 4/5

Mr. Fellow’s, after reviewing your account it looks like you were able to speak to a member of our management team and get everything resolved! I want to follow up by saying that we take all concerns very seriously, so if you ever need anything moving forward please contact us at the number you were provided by Allison. Thanks for choosing Intoxalock! Update added by user Apr 14, 2015 I had a... Read more

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Intoxalock's reply to:

  • Apr 08
  • Equipment
  • Saint Louis, Missouri
  • Interlock Device
  • 32
  • REVIEW RATING 5/5

Kim, I am sorry to hear about your frustrations and I want you to know that we take claims like this very seriously. After reviewing your account it does look like you have spoken with a member of our management team on a few occasions regarding your situation. I hope that your issues get resolved to your satisfaction as soon as possible. If you need anything moving forward please contact us at... Read more

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Intoxalock's reply to:

  • Apr 07
  • Service Centers and Customer Services
  • Phoenix, Arizona
  • Interlock Device
  • 34
  • REVIEW RATING 4/5

We are sorry to see your recent frustrations with our service. We take your comments very seriously, and we are looking into your account as well as your conversations with our customer service representatives. It is our top priority to provide all of our customers the best customer service, and if you were hung up on we will handle that issue internally. After speaking with someone on our... Read more

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Intoxalock's reply to:

  • Mar 31
  • Equipment
  • Boston, Massachusetts
  • Interlock Device
  • 23
  • REVIEW RATING 4/5

Thank you for your feedback, Zsazsa. We take your comments very seriously and are looking into your conversations with our customer service representatives to find the experiences you are talking about. Customer service is our top priority for our customers, and if we are falling short it will be addressed immediately. It does look like we have tried multiple times to contact you, but have had... Read more

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