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Intoxalock Complaints and Reviews

Testimonial

  • Jun 30
  • Equipment
  • Waterloo, Nebraska
  • Positive Experience
  • 101

My issue was resolved with Intoxalock. They made it right with me after a mis-hap. Thanks Vernon for calling me back and for letting me know i am heard, and for being so real and professional. Read more

Testimonial

  • May 21
  • Equipment
  • Staff
  • 146

Vernon, from the company, called me, went through everything I needed to know and even gave me a credit on my bill to help resolve my issues. He apologized for the representative I had originally gotten. Read more

Testimonial

  • Apr 16
  • Equipment
  • Intoxalock Device
  • 316

One of my biggest fears has been continually feeling like less of a responsible adult due to irresponsible decisions that I made in the midst of my addiction to alcohol. While it hasn't changed everything, your teams attitude toward me, and professionalism in what they do, have made a difficult situation MUCH more tolerable. Read more

  • Jul 23
  • Equipment
  • Buffalo, New York
  • Intoxalock Interlock Device

Returned eqipment with a month paid on account. Said I did'nt return it charging me $3,600, raiding my credit card for $600. Cancelled the card. Collector insisted I owed them. Refused to pay. Suddenly they reduced the debt to $1,100. Refused to pay. Collector admitted they received equipment. Said the money owed was for "fees." When asking what fees, having a month paid and $600 they stole, she... Read more

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Intoxalock's reply to:

  • Jul 23
  • Equipment
  • Tucson, Arizona
  • Intoxalock Interlock Device
  • 5
  • REVIEW RATING 4/5

Thank you for providing us with feedback, Kathy. I understand how frustrating these issues can be, and we take your comments very seriously. Please know that a supervisor has tried multiple times to contact you without any success. If you would like to talk to a supervisor and get this issue resolved please call us at (888) 409-8112. Read more

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Intoxalock's reply to:

  • Jul 22
  • Equipment
  • Memphis, Tennessee
  • Intoxalock Class Action Lawsuit
  • 5

I do see that you were able to get your issues resolved with the management team, Mr. Griffin. I am sorry about the frustrations you had and I completely understand why you would be upset. Please give us a call if you have any questions or concerns moving forward. Also, please feel free to mark the complaint resolved if you feel like we resolved your original complaint. Thanks for choosing... Read more

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Intoxalock's reply to:

  • Jul 19
  • Equipment
  • Jackson, Tennessee
  • Intoxalock Interlock Device
  • 6
  • REVIEW RATING 4/5

We would like to get a hold of you to handle any concerns, Mr. Riddick. If you could call us at (888)409-8112 so that we can get more information for the issues you are having it would be appreciated. Thanks for choosing Intoxalock. Read more

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Intoxalock's reply to:

  • Jul 18
  • Equipment
  • Bella Vista, Arkansas
  • Intoxalock Interlock Device
  • 8
  • REVIEW RATING 4/5

I am sorry about the issues you have had since installing our equipment, Mr. White. I do see that a supervisor has spoken with you and was able to help you with your concerns. If you feel like we were able to resolve your issue we would like for you to mark your issue as resolved. If you need anything else moving forward please do not hesitate to give us a call. Thanks for choosing Intoxalock. Read more

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Intoxalock's reply to:

  • Jul 17
  • Equipment
  • Meriden, Connecticut
  • Intoxalock Interlock Device
  • 13
  • REVIEW RATING 4/5

Please accept our apologies for the issues you have had, Joshua. We have looked into your account and we would like to speak with you in regards to this review. We take comments like yours very seriously, and a member of our management team has tried to reach you multiple times with no luck. If you would like to get a hold of us please call (888)409-8112. Read more

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Intoxalock's reply to:

  • Jul 13
  • Equipment
  • San Diego, California
  • Intoxalock Car Device
  • 12
  • REVIEW RATING 5/5

Aaron, thank you for the feedback and giving us the opportunity to serve your ignition interlock needs. I understand how frustrating it is when you are unable to reach a customer service representative when you are in need of assistance. We have looked into the issues and have addressed them so that they will not happen again. I am glad to hear that you were able to speak with a supervisor, and... Read more

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Intoxalock's reply to:

  • Jul 10
  • Equipment
  • Manawa, Wisconsin
  • Intoxalock Installation
  • 18
  • REVIEW RATING 4/5

Brandi, thank you for the feedback. We are sorry to hear about your situation. I understand how frustrating this process can be and would like to resolve any issues you may have. After speaking with one of our supervisors we have tried reaching out to you multiple times but have been unsuccessful thus far. It is a priority that we take care of all customer issues. Please call us at (888) 409-8112... Read more

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Intoxalock's reply to:

  • Jul 09
  • Equipment
  • Lake Oswego, Oregon
  • Intoxalock Ignition Interlock Device
  • 6
  • REVIEW RATING 4/5

I am sorry about the issues you have recently had, Mr. Fitts. I have been in contact with a member of our management team in regards to your issues and was told that they have spoken to you about this review. If you have any other issues moving forward please do not hesitate to give us a call. Read more

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Intoxalock's reply to:

  • Jul 09
  • Equipment
  • Peoria, Arizona
  • Intoxalock Interlock Device
  • 14
  • REVIEW RATING 4/5

Thank you for taking the time to leave a review, Mr. Weaver. I understand how frustrating it is when you are unable to reach a customer service representative when you are having problems with the device. We are looking into this issue immediately so that it will not happen again. I am glad to hear that you were able to speak with a supervisor, and I hope that he was able to get your issues... Read more

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