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Intoxalock Complaints and Reviews

Testimonial

  • Mar 25
  • Equipment
  • Pittsburgh, Pennsylvania
  • Intoxalock Device
  • 22

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues immediately! Thank you Read more

Testimonial

  • Mar 11
  • Equipment
  • 22

A+ customer service! Called two other companies and went with Intoxalock because well, I just felt comfortable. Anna was my rep and she handled everything with ease. We even shared a few laughs which helped in this not so "fun" situation. If you are in need to get back on the road LEGALLY and need a device, I highly recommend Intoxalock. Nick, MN Read more

Testimonial

  • Feb 26
  • Equipment
  • Intoxalock Device
  • 21

Set up and installation of Intoxalock has been seamless! Called Intoxalock and spoke with John who set up account easily, shipped device to closest Car Toys and once installation was complete the DOL received the notification with 24 hours. Daniel Read more

Testimonial

  • Mar 25
  • Equipment
  • Pittsburgh, Pennsylvania
  • Intoxalock Device
  • 22

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues immediately! Thank you Read more

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Intoxalock's reply to:

  • Mar 23
  • Equipment
  • Altoona, Pennsylvania
  • Ignition Interlock Device
  • 22
  • REVIEW RATING 4/5

Mark, we are sorry to see your recent issues you have had in regards to your service with Intoxalock. It is always our goal to provide the best customer service along with a worry free experience to all of our customers. After reviewing your account it looks like you were able to speak with a supervisor who was able to help you with your issues. We are glad that we were able to speak with you... Read more

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Intoxalock's reply to:

  • Mar 18
  • Equipment
  • Marshalltown, Iowa
  • Interlock Device
  • 21
  • REVIEW RATING 5/5

We are sorry to hear about your unpleasant experience with our equipment and our staff, Jason. It is our goal to provide the best of both to all of our customers. We do recommend to all of our customers that the car be started every once in a while, especially in extreme temperatures. As you know, with many electronic devices, if it is being unused and sitting in very hot or very cold... Read more

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Intoxalock's reply to:

  • Mar 17
  • Equipment
  • Aurora, Colorado
  • Calibration
  • 1
  • 1
  • 3
  • REVIEW RATING 4/5

Thanks for your feedback, Brandon. We are sorry to hear of your recent frustrations with the ignition interlock device. It is our main priority to provide all of our customers with the best equipment and service possible. After looking into your account it looks like a member of our management team has reached out to you a few times, with no success. We would like to speak with you in regards to... Read more

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Intoxalock's reply to:

  • Mar 16
  • Equipment
  • Mountain View, California
  • Equipment
  • 12
  • REVIEW RATING 4/5

Juan, we are very sorry to see that you are having difficulties using our equipment. One of our main priorities is for our customers to have an easy experience with our equipment. A member of our management team will be in contact with you shortly, if they have not reached out to you already. If you would like to call us please do so at (888)409-8112. Read more

Was this review helpful? 0 0

Testimonial

  • Mar 11
  • Equipment
  • 22

A+ customer service! Called two other companies and went with Intoxalock because well, I just felt comfortable. Anna was my rep and she handled everything with ease. We even shared a few laughs which helped in this not so "fun" situation. If you are in need to get back on the road LEGALLY and need a device, I highly recommend Intoxalock. Nick, MN Read more

Intoxalock's reply to:

  • Mar 07
  • Equipment
  • Denver, Colorado
  • Breathalyzer
  • 44
  • REVIEW RATING 5/5

We are sorry to hear of your frustrations with our customer service and the device. It is our goal to provide top customer service with state of the are equipment to every one of our customers. If you would like to speak to a member of our management team please contact us at (888)409-8112. Read more

Was this review helpful? 1 0

Intoxalock's reply to:

  • Mar 02
  • Equipment
  • Silverthorne, Colorado
  • Intoxalock Device
  • 35
  • REVIEW RATING 5/5

Christian, we are very sorry to hear of the frustrations you have had with the ignition interlock device. Please know that it is our ultimate goal to provide the best equipment along with world class customer service. I do see that you have spoken with a member of our management team, and I hope that the issues have been resolved. If you need anything in the future please do not hesitate to... Read more

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Intoxalock's reply to:

  • Mar 01
  • Equipment
  • Hillsdale, New York
  • Ignition Interlock Device
  • 32
  • REVIEW RATING 5/5

I am sorry to hear about your recent frustrations, Tara. Please be assured a member of our management team will contact you shortly, if they have not done so already. It is our goal to provide the best customer service to each and every one of our customers along with the most advanced equipment in the industry. I understand that you are frustrated with everything that has happened, but please... Read more

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Intoxalock's reply to:

  • Feb 26
  • Equipment
  • Storrs Mansfield, Connecticut
  • Car Device
  • 29
  • REVIEW RATING 4/5

Linda, We are sorry to see the issues you are having with the ignition interlock, and we understand your frustrations with what has happened. It is our priority to not only give our customers world class service, but also state of the art equipment. I do see that our compliance coordinator has recently tried to reach you. Please call her back on the number she left so that you can speak with... Read more

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