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What Their Customers Are Saying ?

Intoxalock - Knowledgeable Customer Service

Intoxalock
I think that my representative did a great job. (Thanks Allie!) In this unpleasant predicament that I put myself in, finding information can be misleading, directing me to here and there from many sources and not all are to be trusted, either, due to Court obligations. I first, felt like the web I weaved was a scary one indeed, leading me in all different directions, but not with Allie! She was very knowledgeable and knew everything she was...

Intoxalock - Best Customer Service Experience

Intoxalock
When I called Intoxalock, my call was answered right away! I spoke to Luke. He was professional, friendly and extremely helpful! He answered all of my questions, and provided me with all of the necessary information I needed! My appointment was made for the next day, and Luke made sure that my order was shipped to the designated installer in less than 24 hours!! I would recommend Intoxalock to friends, and I would recommend that they speak to...

Intoxalock - Fast, Easy, Efficient

Intoxalock
Very knowledgeable on the whole process. I was given detailed steps on how to operate device, My rep. from Intoxalock set my appointment up at a convenient time for me very promptly. I had several questions about eligibility and they answered them all to my complete satisfaction, also all of my calls were returned in a timely manner. It was very, very nice to talk to real caring person instead of recordings. Thank You Intoxalock.
Dear Stephen, We apologize for the problems you have faced with our company with regards to our customer service and our managing of paperwork. We have notified a supervisor of your situation and they will be reaching out to you directly to resolve the problems you...
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#1051654
Intoxalock's reply to:

Dear Danielle, We apologize for all the trouble and anxiety our company has caused for you. We will be taking your comments into strong consideration as we make improvements to our customer service experience and our process of removing our products from customers’...
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I didn't like
  • How intoxalock blames everyone else but themselves
#1050643
Intoxalock's reply to:

Dear Shanika, We once again are sorry for the troubles you have had while dealing with our company. We assure you, a supervisor will be reaching out to you directly to resolve the problems you have mentioned in your review. Thank you for providing us with further...
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Dear Chris, We apologize for all the trouble our product and customer service have given you. We have notified a supervisor from our Customer Advocacy department of your review and they will be reaching out to you directly to resolve the problems you have mentioned. If...
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Intoxalock's reply to:

Dear Helen, We are terribly sorry for the trouble and bad experiences you have faced with our company. We have notified a supervisor of your situation and they will be reaching out to you to resolve the problems you have mentioned in your review. This supervisor will...
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I didn't like
  • Customer service is a scam as unprofessional call center
#1046320
Dear Charles, We apologize for the problems you have faced with our company. We are aware that you have posted your comments on one of our other customer feedback platforms, and we want to ensure you that a supervisor will be reaching out to you directly to resolve the...
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Intoxalock's reply to:

Dear Kacee, We apologize for the recent problems you have experienced with regards to using our product and communicating with our customer service representatives. We have notified a supervisor from our Customer Advocacy department of your review and they will be...
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Dear Ray, We are terribly sorry for the unpleasant experiences you have faced with our company. We will be taking your comments into strong consideration as we make the necessary improvements to our customer service experience and product reliability. Furthermore, a...
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After finding intoxalock online I wasn't sure what I was getting. It almost felt to easy. I clicked call me in 5 minutes and Will did just that. As soon as I start my conversation with him I felt relief. This process from beginning with my poor choice to finally...
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#1036682

Contact Intoxalock

Headquarters Address:
11035 Aurora Avenue
Des Moines, Iowa 50322
United States
Phone:
(888) 283-5899
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Intoxalock's reply to:

“Dear Kim, We are terribly sorry for the unpleasant experiences you have faced with our product and customer service. We will be taking your review into strong consideration as we make improvements to our product reliability and customer service experience....
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#1035539