Anshul Njm

Intoxalock - Review in Equipment category

Nobody answered and my device is faulty it's say I'm now blowing hard enough and I'm giving it more than usual contact me 920-558-**** I'm joe

Intoxalock Reply:
Hi Joe,

We apologize for the issues you’re experiencing with your device. We will have a supervisor reach out to you to help resolve the issues. We appreciate your feedback, thank you.
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Reason of review:
Poor customer service
Anonymous

Intoxalock - Review in Equipment category

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Last unit was fine. Calibrated unit: every time I blow, "too soft." I'm a 59 year old 101 lb.

woman. Penalize because I don't have huge lungs!

Intoxalock Reply:
Hi Linda,

We apologize about the issues you’re experiencing with your calibrated device. We will have a supervisor reach out to you directly to help resolve this issue. We appreciate your feedback, thank you.
View full review
Rozetta Jbt

Lockout forced to pay $75 fee despite blowing in time

I was letting my car warmup not realizing the *** thing would beep at me even if I was not driving (I don't know why they cannot have a car warm-up setting that you can toggle on/off with a breathalyzer blow); anyway, I got back in the nick of time to blow in it, and right after I did I got the email stating it's in lockout and I was penalized for it anyway with a 75$ lockout fee which they refuse to refund after I explained my situation! Of course when I called them (and chatted with them in chatrooms), the arrogant guy was just arguing with me over how the device is designed when I made my suggestion and the woman "Kim" over chat wasn't that much better. 2 months left in the *** contract, couldn't they just give the customer a little benefit of the doubt?!

Intoxalock Reply:
Hi Anthony,

We apologize for the issues you’ve experienced while trying to just warm up your car. We are glad to see that you have already spoken to a supervisor and had everything taken care of. If you have any other issues with you your device, please give us a call. Thank you.
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Reason of review:
Problems with payment
Avary Aba

Intoxalock Ignition Interlock Device Review

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Do not use IntoxiLoc. The customer service Dept.

is only kind when their getting you to sign on, they want the sale. They'll even call you and follow up to make sure your still interested. Once you become a customer, the service is horrible. The reps are rude and often times already on the "defense" before you can even finish your sentence.

They often times really can't help you do anything. The interloc device completely killed my battery in a brand new BMW. I made numerous calls to IntoxiLoc. IntoxiLoc even charged me for taking my car to the BMW service center.

They locked the device out. The customer service rep said "I need to call IntoxiLoc first before taking my car to get serviced". Keep in mind, IntoxiLoc can't fix my car nor can they disable the device for the technicians to work on it, there is a camera in the vehicle, they can see what ever they want. The company takes absolutely NO LIABILITY for any damage it causes to your vehicle AND IT WILL CAUSE DAMAGE.

The monthly service charges are understandable but cost for repair on damages on you vehicle, the extra hidden fees that IntoxiLoc charges, loss of time while your vehicle is out of order, makes this system not worth it. I paid more in repair and tow fees than the actual IntoxiLoc service. They don't care about you and they definitely don't care about keeping you mobile. Their interest is not getting you back on the road.

They have a business and they need to make numbers. Any device that can kill a car battery like that, is not meant to keep you mobile.

Intoxalock Reply:
Hello,

We are very sorry to hear about your experience with our device. We were unable to find you based on the email given to us, so please give us a call at (877) 777-5020 ext 227 to speak directly with a supervisor to help resolve these issues. We look forward to working with you, thank you.
View full review
Reason of review:
Damaged or defective
Anonymous

Intoxalock - Review in Equipment category

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Horrible customer service. I got my intoxalock installed saturday, November 26th.

I went into the DOL today as I got paid today to try and renew my lisence. Only to find out they hadn't received notice of installation. So I called you guys and found out you had the wrong driver lisence number. First thing I asked is why I wasn't called?

After speaking to Tiffany for a while I asked to be transfered and was transferred to voice-mail. I had only had rides set up until today and now I'm scrambling to find a ride to work until then.

I'm honestly about to switch companies to a company that actually cares about their customers and a company that has employees who are competent. 0/10 would not recommend Intoxalock.

Intoxalock Reply:
Please accept our apologies for your recent experience with us, Jacob. We completely understand your frustration and will reach out to you directly to help resolve this issue. We appreciate your feedback, thank you.
View full review
Reason of review:
Poor customer service
Herman Tcc

Bad device and money scam

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This product is worthless and the business is a money scam. I was more concerned about finding a good deal since getting a DUI is so expensive, so I went with Intoxalock.

Instead, I should have read the endless amounts of horrible reviews first as there are so many bad reviews all over the internet about this company. Apparently money talks. After having this device installed for only a month, my car began having trouble starting and after a few tries it would either start or not. after dealing with this for several days, eventually it didn't start.

I had to wait three days for them to ship the device and then have my car towed to the shop to have the new device installed. Three days without my car and two hours of my time dealing with their *** device to get installed again. When I asked about being compensated, they would not credit my account with even one dollar. Today, December 1st, is the official day I get my device taken out and because it takes a few days to "shuffle" paper work around, the device cannot be taken out until the December 4th, so they are charging me for the ENTIRE month of December and will not prorate at all.

This company is nothing but a scam. They make it sound like you are getting a great deal financially in the beginning, but they don't prorate the last month so it ends up being a scam in the end. Their device is awful and after dealing with no car for three days, paying for public transportation and the extra time it takes getting around on public transportation, I think its safe to say I ended paying full price from the get go.

I do not recommend this company at all. DON'T GET SCAMMED LIKE I DID.

Intoxalock Reply:
Hi Samantha,

We apologize for your recent experience with us. At your earliest convenience, please give us a call at (877) 777-5020 ext 227 to speak directly with a supervisor to help resolve this issue. We look forward to working with you, thank you.
View full review
Cons:
  • Bad device and money scam
Reason of review:
Pricing issue
Loss:
$80
Preferred solution:

Full refund

Colman Lrr

Resolved: Intoxalock Ignition Interlock has faulty equipment providing false readings and costing consumer $$$

I recently had an issue with my intoxalock device. This is the third time this has happend in 9 months.

This situation allowed me to start my car and then 4-5 minutes later asked me for a rolling retest at which time I was surprised to see it read me at a .025. I had nothing to eat or drink in this time period and within seconds later it asked me to blow again after stating I failed and my results were .018. Having this equipment in my car allows me to trust that when it allows me to start my car that I should be able to pass the rolling retest as well if nothing else is consumed....not only that for the readings to drop .07 within seconds clearly validates the initial and the follow up reading as being the more accurate. As done in the past I have reached out to intoxalock giving them the opportunity to not charge me for the lock out however I receive the same response which I'm assuming they are trained to say which is that the device picked up some form of alcohol and they won't honor my dispute.

Which is why I am yet again on here to express my disputes with this equipment. If I blow a passing reading...then 4 minutes pass with a .025 (failing me) and then 10 seconds later I blow a .018 having not drank or consumed any food or alcohol, i think it's perfectly clear that I was well within my means to start and operate my vehicle.

I recently was issued a new credit card so Intoxalock will not be able to bill me for the time being and when I called today I was going to provide them with my new credit card number to continue with the normal monthly payments that I choose to make in order to have this device in my car so that there is no operation of it involving alcohol. However, since they wouldn't even address the log and readings with me to validate my dispute I refused to give this billing information until this dispute is resolved.

Intoxalock Reply:
We apologize for the inconsistencies your device has been experiencing, Adam. We will have a supervisor reach out to you to help resolve these issues. We appreciate your feedback, thank you.
View full review
Cons:
  • Charges
  • Customer service
  • False readings
Reason of review:
Poor customer service
Loss:
$100
Anonymous

Intoxalock - Customer Care Review

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Intoxalock is one of the WORST company's to do business with!! Every time you call them it is an endless menu of options.

Verify this, then verify this, then you have to listen to a msg, then wait for a!customer service Rep to talk to, then they get on the phone and you have to verify EVERYTHING ALL OVER AGAIN. It is an endless cycle. The people on the phone are NOT friendly and don't seem to understand that yes, we did this to ourselves, but you are suppose to be helpful, courteous, and have done understanding. THEY DO NOT!!

The device looks like it is from the 70s, does not work correctly, and for almost 100$ a month.... things need to be improved. I wish I had known about this company prior to signing with them for two years because now.... it is several hundred dollars to get out of a contract.

BAD BAD BAD COMPANY!!! Do not do business with them it will drive you to drink......

Intoxalock Reply:
We apologize you did not have a positive experience with our customer service, Katherine. We will have a supervisor reach out to you to help correct these issues for you. We appreciate your review, thank you.
View full review
Reason of review:
Poor customer service
1 comment
Guest

Terrible company. The machine will go off from bananas, oranges, and once because I had covid.

With the fruit, they can tell there is a 0 reading a minute later which wouldn't happen with alcohol.

Of course they still charge you $100 to reset. The machine and company are a scam and I would avoid at all costs.

Otto Tgg
map-marker Dallas, Pennsylvania

WILL NOT RECOMMEND

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Yesterday, I had a day from ***. Ended up missing a day of work no pay and points. Up until now I had perfect attendance.

I sent in a doctors note weeks ago because I have difficulty breathing, and what does Intoxalock do but send a regular device that I spent hours trying to breath into with no success. I call multiples times with reps trying to give me different breathing techniques.Finally a gentleman tells me the compliance officer has to get approval from the state. Why wasn't this done weeks ago when I first sent in the doctors note? I must have spoke with twenty agents prior and no one mentioned this. then someone tells me I have to fail on a regular device before they send a reduces one. ARE YOU KIDDING ME??????? I bought a new car, took deliver yesterday so now I am paying car payments and insurance for a car I can't even drive. So, I ask for a call for updates and I'm told I have to call. I'm told I have to call Penndot and the girl tells me they have nothing to do with it, it is Intoxalock.

I have specified the device needs to be at its lowest setting. I have the breathing capacity of a 6 year old. One rep even told me the installer adjusts that, DOES ANYONE THERE KNOW WHAT THEY ARE DOING????????????????????

MY DUI WAS 8 YEARS AGO AND INTOXALOCK IS MAKING ME FEEL AS THE *** I AM GOING THROUGH, IT WAS YESTERDAY.

WHY OH WHY WOULD YOU NOT SEND OUT THE DEVICE ADJUSTED TO THE LOWEST SUCCESSFUL SETTING THE FIRST TIME????????

I SERIOUSLY DETEST ALL OF THIS

Intoxalock Reply:
We appreciate your review, Mary. We understand your frustrations and will have a supervisor reach out to you as soon as possible, thank you.
View full review
Reason of review:
ALSO HAD TO PAY $30 FOR AN UBER
Loss:
$130
Preferred solution:

Deliver product or service ordered

Sanya Dex
map-marker Russellville, Kentucky

Stay away from this company people.

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Updated by user Oct 26, 2016

They are literally trying to steal more money from me now after robbing and stealing from me while I had machine. Now wanting to charge $68 closing.This is one dirty rotten company.

STAY AWAY FROM THIS COMPANY PEOPLE. i PLAN TO POST REVIEWS ALL OVER. i will cost this company more then they have stolen from me.

STAY AWAY from this, they will cause you so much misery. The rest of this year will be to let people know how Intoxalock steals and makes people lives miserable.

Original review Oct 21, 2016

One of the units failed me two times in one day. $79.50 they robbed from me to stop lockout.

Hadn't had a drink of nothing for days. Noway would I drink and blow in this thing. The service centers here do not like dealing with them, they rob them to. Went to three different ones before the end of 6 months.

Last one was an hour away. Had one 15 minutes away but they refused to let me go there, making experience a little harder I think on purpose maybe. They made my life miserable for the whole 6 months. Had it taken out yesterday, I would do without driving before I would ever think of dealing with this company again.

Already punished enough, but this company thinks they need to punish you more. They go back a day or two every month so they can charge you for a whole month more at the end for only a few days. Thieves!!!!

Very dangerous using while driving.

Intoxalock Reply:
We appreciate the time you took to leave us this feedback, Richard. We understand your frustrations and will have a supervisor reach out to you as soon as possible to help resolve the issues you’re experiencing, thank you.
View full review
Cons:
  • Getting robbed
  • Treated as criminal
  • False readings
Reason of review:
Bad quality
Anonymous
map-marker Deansboro, New York

Really? Pretty sure you are just milking me for money at this point.

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Another failed breath test. I DON'T DRINK.

I even waited a while after brushing my teeth this time, because you have screwed me over on that more than once. So there is NO REASON for me to be paying you another $80 to turn my car on on, or to be writing this. I think you are just trying to get as much from me as you can, since our "wonderful" time together is almost at an end. That or my device is screwed up.

Perfect example: The other day, on my attempt to get to work, it fails me for no reason. On the retest, it passes me. Later on, on the road, for the rolling retest it fails me again. Holy ***.

I pull over, and for the re-test, it passes me.

Seriously. What the ***.

Intoxalock Reply:
Hi Kurt,

We apologize for what you’ve been experiencing with your device. We’ll have a supervisor reach out to you directly to help. Thank you for your feedback.
View full review
Cons:
  • Price
  • Lies and deceipt and billing my card without permission
  • Unreliable
Reason of review:
Bad quality
Loss:
$80
Preferred solution:

Full refund

Anonymous
map-marker Levittown, New York

Intoxalock - Ignition Interlock Device Review from Levittown, New York

I have unfortunately been an unwilling customer of this fraud of a company for over a year. I've written multiple complaints and made way too many complaints to them over the phone.

Ex: when their lovely device disabled my entire car and I was unable to get to a new job because my car was useless because of intoxalock and I ended up being let go. Fired. Thanks intoxalock! They tried making it up to me by giving me a free month.

Seriously? How about use all of that money you charge for recalibration fees or missed retests on making a flawless product. Nah, that's too much to ask. I've asked DMV employees, police officers, lawyers and even a criminal court judge how is this device any different than texting while driving?

And every single one of them told me "it's not." It's a scam. Most of the interlock companies are incredibly fraudulent. That was verbatim from a Judge. Definitely more distracting than a text or phone call.

I've had multiple near misses on major roads and highways because I blew "too soft" or "too hard". When I asked an intoxalock employee "who would be held liable if I was to get into an accident and {{redacted}} someone"? The answer was just silence. Now I'm free.

But wait! I still can't use my car because three months ago I called them and didn't have time to be on hold for over an hour, so I emailed them and kindly asked for an employee to contact me so I can get this joke of a company out of my life. No call. No emails.

Nothing. So now here I am writing this in an attempt to get this device removed from my car. Oh geez! I have a bill of over $3,000 dollars.

Here's the thing. Yes intoxalock I still have one of your devices collecting dust in my unusable car, so if you actually think you're going to charge me for a piece of *** product, considering the *** you've put not only me through but from the looks of all of your reviews it seems all of your customers are having the same experience as well. I want the device removed. If I don't hear back within one business day, I guess good luck trying to get a cent from me.

Completely willing to bring this case to a lawyer (yup! One who is a DWI attorney who said your company is a complete scam and would love nothing more than to make it well known not to do business with you.) I'm posting this on all consumer websites. I want this removed immediately.

Thank you for your time. Instead of worrying about how much money you can squeeze out of people, you should focus your attention on making a better product.

Intoxalock Reply:
Hi Stephen,

We appreciate your feedback. We will have a supervisor reach out to you to help set up a time to get your device removed. If you would like to contact our customer service directly, please call (877) 777-5020 ext. 227, thank you.
View full review
Reason of review:
Bad quality
Demarea Pce
map-marker Hartford, Wisconsin

Most dangerous thing to put on a vehicle.

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Updated by user Oct 19, 2016

I misspelled it, should be outlawed

Updated by user Oct 19, 2016

One more thing about this, there was at least 3 times I had to blow into this dam thing 4 times in 20 minutes, that is why this needs to be allowed.

Original review Oct 15, 2016

This thing should be outlawed. It is the most dangerous thing to have to drive with in a vehicle.

When it calls for a rolling retest you have 15 seconds to pull over and stop and then 10 seconds to blow into it or the horn and headlights go off. You have to stay away from controlled intersections, round abounds, and city streets with no pullover lane. There were so many days when I could not start my vehicle because of false readings. I had readings of .04 or more at 7am when I did not have a drink since 6 pm the day before.

Lost my job because of that. And this thing drains the battery which in my case is only 1 year old. You cannot blow into it and drive at the same time so you have to pull over.

Also I do not know how many times I had a soft blow reading. When this is done I am going to contact the people at the state capitol about doing away with this piece of junk.

Intoxalock Reply:
Hi Mark,

Thank you for your feedback. We apologize for the experience you’ve been having and would like to have a representative reach out to you directly to see if there’s anything we can do to make it more positive. Sample and test requirements are set by state legislative code and we would like to find a way to help you meet the requirements of your ignition interlock program.
View full review
Cons:
  • Whole company
  • Treated as criminal
  • Billing
Reason of review:
Bad quality
Preferred solution:

Price reduction

Merryl Omf
map-marker San Diego, California

Have made no attempts in resolving the close of my account.

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I have been in multiple contacts with this company over that past month. Each time I get an apology for the fact that my account was charged $1500.00 in error and then another $78 for a monthly fee when what we should have been working on was a resolution towards closing my account.

The company was supposed to send out a return box and label so that I could give them the unit back. This was after they were unable to contact the location that installed my unit, so that I may have it sent back. They promised to send means for me to just give it back to them directly and nothing. I finally just spent $20.00 to ship it back myself via fedex since all I have received are apologies and no follow through on their behalf.

They apparently didnt care to get the unit back, just my money. Considering the nature of their operation, you would think they would be more responsible for follow through.

DO NOT ESTABLISH SERVICE WITH THIS COMPANY. Find a reliable company that actually abides by their words.

Intoxalock Reply:
Hi Alina,

We apologize for the trouble you’ve experienced with the shipping of the device. A supervisor will be reaching out to you directly to find a solution. We take shipping issues like this one seriously and want to make this right for you.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Bismarck, North Dakota

Intoxalock - Review in Equipment category from Bismarck, North Dakota

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Omg where to begin....well am traveling so I have mechanical issues with my vehicle and have had several lockouts due to it thank God they waive the lockout fee but it is getting to expensive for the other fees 1:ups fee and 2: for the service center fee just because Montana cannot do resets at their store it's crazy there goes 200 down the drain and that's every time I have to take it to the mechanic....then just the nerve to tell me intoxalock does not have a service center in Montana when I just did my recalibration there 2wks ago and not to mention glendive has been doing Intoxalock for 20th ...aaaaaah huh

Intoxalock Reply:
Hi Marisa,

We apologize for the confusion, Intoxalock has the largest service center network in Montana with 14 locations throughout the state. To assist you with the issues you’ve been experiencing with your device, a supervisor will be reaching out to you directly. Thank you for your review.
View full review
Reason of review:
Pricing issue