Anonymous
map-marker Bismarck, North Dakota

Intoxalock - Review in Equipment category from Bismarck, North Dakota

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Omg where to begin....well am traveling so I have mechanical issues with my vehicle and have had several lockouts due to it thank God they waive the lockout fee but it is getting to expensive for the other fees 1:ups fee and 2: for the service center fee just because Montana cannot do resets at their store it's crazy there goes 200 down the drain and that's every time I have to take it to the mechanic....then just the nerve to tell me intoxalock does not have a service center in Montana when I just did my recalibration there 2wks ago and not to mention glendive has been doing Intoxalock for 20th ...aaaaaah huh

Intoxalock Reply:
Hi Marisa,

We apologize for the confusion, Intoxalock has the largest service center network in Montana with 14 locations throughout the state. To assist you with the issues you’ve been experiencing with your device, a supervisor will be reaching out to you directly. Thank you for your review.
View full review
Reason of review:
Pricing issue
Chiquita Xjc
map-marker Utica, New York

Intoxalock Ignition Interlock Device Review from Utica, New York

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I think the title speaks for itself. Intoxalock is a freaking ***, and a waste of money.

If you feel like paying over a hundred bucks a month for a device that DOESN'T WORK, get intoxalock. I was ATTEMPTING to go to the local gas station, where they were hiring; I need to work at least two jobs, just to pay for this malfunctioning POS, and I couldn't even get there. Thanks a lot. The very helpful friendly lady on the phone informed me that "yes, our device will pick up the mint in toothpaste." I used to have to brush my teeth at work, after a lockout.

That was some explaining to do for the boss. Then, at a different. I had to change my clothes, and bring a spare set in a plastic bag because of the chemicals in the wood I was handling. NOW, I can't even GET to the F'N place because I have mint in my toothpaste.

I hate this. To get my car unlocked cost me more than a full days pay. And I couldn't get my third job because...MINT!?!?! Toothpaste!?!?!.

I have written reviews before, and they were usually answered, but this one is above and beyond.

Even my lawyers hate you guys. Seriously, you suck.

Intoxalock Reply:
Hi Kurt,

We apologize about the issues you’re experiencing with your device. We will have a customer service representative reach out to you directly to help resolve these issues. We appreciate your feedback, thank you.
View full review
Cons:
  • Eveything
  • Rolling readings are dangerous
  • Ridiculous charges for things beyond my control
Reason of review:
Bad quality
Loss:
$2000
Preferred solution:

Full refund

Anonymous
map-marker Hurstbourne Acres, Kentucky

Intoxalock - Ignition Interlock Device Review from Hurstbourne Acres, Kentucky

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I have been having issues with the office I go to. My battery recently died and I asked if I could get the lock out fee waved, I was told that the only way I could get that fee waived is with a mechanic receipt I explained to the gentleman that was helping me that my dad fixed my car an I could provide him with the receipt with the parts and they told me no. I've had issues with the office manager getting me locked out and with that being a big inconvenience to me I still understand mistakes are made they continued to make mistakes when I go in to have my downloads down and I'm scared there mistakes will effect me getting the interlock taken off in Nov.

Intoxalock Reply:
Hi Cristina,

We apologize for these inconveniences, and will have a supervisor reach out to you as soon as we can, otherwise their extension is 227 if you decide call in to us instead. We take these issues seriously and want to help resolve them as quickly as possible. We appreciate your feedback, thank you.
View full review
Reason of review:
Problems with payment
Brenleigh Kkb
map-marker Los Angeles, California

Intoxalock LA COUNTY SCAM

Intoxalock has signed me up without approval from MAU IID TEAM in CA. I do not know how or why they do this, but Ive been fighting with them over a month now, with them trying to deny everything. In Los Angeles Country DMV overrides Court with IDD installation since July 1, 2010, everything is la county, but they are saying its Court when its not because of line

14). Comply with the supplemental terms of probation ignition interlock device regarding installing of a interlock device (248) AS ORDERED BY DMV.

IM NOT EVEN ELLIGIBLE TO GET A IDD OR LET ALONE APPROVAL FROM DMV TO GET ONE because of 2 year suspension!

Intoxalock Reply:
Hello,

We apologize for this issue and will have a supervisor reach out to you directly as soon as possible. We take your feedback seriously and will do what we can to help resolve this issue. Thank you.
View full review
Reason of review:
Scams
Loss:
$500
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Newark, New Jersey

Intoxalock - Ignition Interlock Device Part Installation Review from Newark, New Jersey

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Once again a problem w/ my device, this is anew 1. Was stranded at grocery store, *** device said warning run wire, I had to screw w/ wires under hood, still while driving my traction control brake lights & radio flickers. Once again company will probably want 2 screw me out of more money, hopefully nh dept of justice will do something, I c a lot of peeps r checking in 2 class action suites!!!

Intoxalock Reply:
Hi Lisa,

We apologize for the issues you are experiencing and will have one of our supervisors reach out to you as soon as possible. These issues are taken seriously and we will look to have them resolved immediately. Your feedback is appreciated, thank you.
View full review
Reason of review:
Order processing issue
Lyam Hmk
map-marker Tacoma, Washington

Intoxalock - Ignition Interlock Device Review from Tacoma, Washington

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They are nothing but scam artists! I have complained multiple times about the interlock devices they were sending me & how they were faulty.

I explained to multiple representatives that i believed it was all of the last THREE interlock devices I received, or the computer that Intoxalock sent to control each of the interlock device, was faulty? Disturbed & Adamant that i was making excuses....Intoxalock denied my claim and said that all the tests( aka....rolling re-tests)were valid and they said i was responsible for paying for the new devices they had to send to me....EVENTHOUGH....i had explained multiple times to multiple representatives, all the device alarms would sound 20-30 minutes AFTER i shut my truck off and removed the keys from the ignition. Please explain to me where it says a rolling retests take that long? As far as i can see, or read in the lease terms, it should take anywhere from 1-3 minutes and thats it!

Also, I signed my lease June 1st 2015 and then was given financial aid through Washington State DMV around August/September 2015. Yet, when i just went over my lease after receiving an email from Intoxalock saying my 1 YEAR lease expired in March 2016.....I realized they were obviously scamming Washington State and going back almost 3 months so they could be compensated somehow eventhough i didnt start with Intoxalock until June 2015!! Yes....although i did not start with them til 6/1/15, their lease states it began 3/25/15 and ends 3/25/16. If someone knows of any other reason for them going back almost 3 months before i even signed up with this company...PLEASE EXPLAIN IT TO ME?

I will not accept that its a typo, when i went over every last letter of the lease before i signed it. I never ever would have allowed it to be dated so far in the past. I am now in the middle of filing a complaint with the Attorney Generals office and hope to God I am compensated for the last 5 months atleast, being that i am a single mom, trying to ensure i was driving legally by having the interlock in my vehicle, which would make sure i could to get my child to school and me to work, i had to pay for these faulty devices over and over bcuz Intoxalock had the power and control over me....if i didnt pay for the faulty devices i wouldnt get a paycheck and wouldnt pay for the court required interlock....Due to the massive faulty devices and the fortune they cost, it caused me to fall behind on Rent and I am now being evicted. So anyone out there that is thinking of going with Intoxalock...PLEASE DO YOUR RESEARCH FIRST!

They have an unprecedented amount of bad reviews out there, you just need to look for them. They are a monopoly when you type in "interlock device"in your searchbar as well, which makes you click on them, since they are the first ones at top of page on almost every page? Just be careful people! This is your livlihood and I can almost guarantee you will run into a lot of the same problems I have.

Due the fact that im a person with a DUI on my record...it seems i am treated as less than human, I feel I am not taken seriously. Thank you for reading this and i truly hope that it helps and saves someone else from getting into the same frustrating and scary situation as myself.

Intoxalock Reply:
Hi Emily,

We apologize for the issues you are experiencing and will have one of our supervisors reach out to you as soon as possible. These issues are taken seriously and we will look to have them resolved immediately. Your feedback is appreciated, thank you.
View full review
Reason of review:
Damaged or defective
Anonymous
map-marker Bensalem, Pennsylvania

Intoxalock - Review in Equipment category from Bensalem, Pennsylvania

My husband had a device installed 2 weeks ago and now we are told by PENNDOT in PA that he is not eligible until June of 2017. After spending money for installation, 2 monthly charges, transferring motorcycle title and registration in my name, we must also now sell our truck.

Manager told me I should be aware of my states laws, not them.

No compassion. Money hungry compny.

Intoxalock Reply:
Hi Joan,

We apologize for what you experienced and will have one of our supervisors reach out to you as soon as possible. These issues are taken seriously and we will look to have them resolved immediately. Your feedback is appreciated, thank you.
View full review
Reason of review:
Order processing issue
Deara Frt
map-marker Chattanooga, Tennessee

Destroying my car

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I am at my wits end with intoxalock. I have been in and out of the shop for the past 3 days trying to get this issue resolved.

When I first got the device installed I was told that in a lot of cases your battery will end up needing replacing.. fine, easy fix. But I am so over the nonsense that has ensued from this thing the last few days. Three days ago, I was halfway to work and my electronics started going out.

I got off at my exit and the car completely died. No electronics, acceleration.. nothing. Called AAA and had my car towed to a shop.

The shop sat on hold with Intoxalock for an hour and were told by Tennessee state law they could not run diagnostics on my car and essentially had to guess at whatever issue my car was having. So I called Intoxalock.... sat on hold for 20 minutes... stated my issue and was told I needed to be transferred to an account specialist.

Another half hour later I finally speak to someone and they tell me the exact same thing. Nothing can be done except at an authorized Intoxalock shop. Well lucky for me Chattanooga, Tennessee's shop only deals with electronics. So I proceed to ask the representative what shops in North Georgia and Tennessee are Intoxalock certified AND do mechanic work.

Apparently, the nearest one is in Manchester, TN which is an hour and a half tow ride.... and I'm expected to pay that just to run diagnostics to see what is wrong with my car? Absolutely not. The service center replaced my battery and alternator.

$500 someodd dollars later... somehow the unit was locked out after replacing those. So I had to call and get it unlocked after 25 minutes on hold.. pay another $75.

But before it was unlocked and I was still on hold with the rep helping to unlock it... and our call got disconnected. Waited 15 minutes, no call back. So I called back and went through all the prompts again.

Waited another half hour to speak to somebody and she couldn't even tell me if it was unlocked. I go to the electronic shop to have it re-calibrated today within the 2 day timeframe given and they told me it was still locked out and that I needed to call in to customer service. After another half hour of sitting on hold and trying to get this resolved, I was told my car was unlocked.. did not need recalibrating..

and that I was good to go and would not be charged a 2nd $75 fee in 2 days time. I had accepted all of this and was thankful my car was finally working. Until I got off of work after 10 hours of customer service calls and simply wanted to go home and unwind before going to bed to get up and go work 10 more hours tomorrow. But no, that's too much to ask.

My sample passed with the flying colors of 0.00 and after flashing the start car memo I went to do just that. Denied. A message of WV24.15 kept flashing. Asked me to wait 5 minutes for it to sync.

Waited 5 minutes.. WV24.15. Wait 5 minutes to sync.. WV24.15.

Called customer service yet again, waited 15 minutes to talk to someone. Told her my scenario and was told again that I needed to talk to an account specialist. Waited another half hour before they came on the line. She started off by letting me know that typically that message is because you need a new battery.

I let her know mine is 2 days old. Next potential cause? You might need a new alternator. Mine is 2 days old.

After that, she had no other potential causes and told me I needed to take it to a service center. So I have to figure out tow truck round 2 so I can see if Intoxalock has completely killed my car or not. And I probably have to get it towed an hour and a half away to Manchester which I now don't have money for because of the $500 repair bill from 2 days ago. How is it possible to run into so many brick walls with this company?

Non-mechanic service centers... if yuo do need mechanic work you're *** outta luck because the services centers that actually do mechanic work are an hour and a half tow ride away... no resolution... holding for ridiculous amounts of time just to be told nothing can be done...

lockout fees of $75 for trying to get my car fixed.

I'm just beyond frustrated at this point. And as someone who has worked in customer service for 9 years I would expect a little more from Intoxalock.

Intoxalock Reply:
Hi Rachel,

We apologize about the problems you’re experiencing with your battery. We will have a supervisor reach out to you directly to help resolve this issue. We appreciate your feedback and will do what we can to help turn this situation around. Thank you.
View full review
Pros:
  • That the representatives are nice
Cons:
  • No resolution
  • Faulty equipment
  • Car issues that have resulted from intoxalock
Reason of review:
Bad quality
Loss:
$700
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Fort Worth, Texas

Intoxalock - Customer Care Review from Fort Worth, Texas

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I have had my intoxalock interlock device in my car for two months now and I can honestly say that this company is one of the most unhelpful and irresponsible companies i have ever had the displeasure of working with. I ordered my recalibration unit four days ago, they told me it would arrive yesterday (three days later).

When i went to the service center to have my unit replaced they told me that the unit never arrived. When I called the customer help line to try amd figure out why it wasnt there when i was told it would be i was directed to a representative named Cherie. She was totally unhelpful and when i repeatedly asked her to look up the tracking number for the shipment she said she did and that it didnt show that the package made it there but insisted that it was supposed to be there yesterday. I told her that was not the case and asked if she could give me any info on the shipment and why it may not be there.

Apparently the only thing she could do is order me another unit and hope that i actually get it this time, meanwhile i had to leave my car at the service center so that when it does lock me out i wont have to tow my vehicle to the service center (which is the only way they will let you fix a lock out by the way). Overall this is some of the worst customer service i have ever received and would never recommend this company to be used by anyone i know.

Intoxalock Reply:
Hi Joe,

We apologize for this issue and will have a supervisor reach out to you directly as soon as possible. We take your feedback seriously and will do what we can to help resolve this issue. Thank you.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Goose Creek, South Carolina

Intoxalock - Ignition Interlock Device Review from Goose Creek, South Carolina

I am constantly having problems w/this device now I have to go to a hearing at the dmv, I was just to su the liar *** cop , but now everyone involved.

Intoxalock Reply:
Hi Lisa,

We apologize about the issues you’re experiencing with your device. We will have a customer service representative reach out to you directly to help resolve these issues. We appreciate your feedback, thank you.
View full review
Anonymous
map-marker Aurora, Colorado

Intoxalock Customer Care Review from Aurora, Colorado

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I've had horrible service with these people!! Seems like they just want to suck money out of you.

One time after eating I waited their 15 minutes. It breaks the *** devise! I'm stuck in Comorado because they won't send one to the post office. Oh but I can mail it back to them at the post office!

They told me to have my family mail it to me! They still think I haven't sent back their equipment! These people are truly *** I will never tell anybody to use them! I may actually switch companies when I finally get home from this mess in Colorado!

Maybe send back their *** devise in pieces! It would be worth it at this point! Also when the devise was installed it was broke when I got it. So I had their old one not knowing there was late fees.

So that was a bunch of extra money I don't have!

No mercy for a single father/ full time student I guess!

Intoxalock Reply:
Hi Keith,

We apologize that you have dealt with these issues and will have a representative reach out to you directly. We appreciate your feedback and look forward to speaking with you.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Bridgeport, Connecticut

Intoxalock Ignition Interlock Device Review from Bridgeport, Connecticut

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Nothing but problems from day 1...big scam ..charged me $300 in just 1 week for lockouts..called 3 different times and got 3 different reasons why i was getting lockouts..saying i missed rolling test but i was not in car and car was off during these missed rolling test..person on phone confirmed i was not in car no keys in ignition from camera but still charged me 75 to unlock..killed my car battery 3 times..last operator i had to hang up on because they were so nasty and far from helpfull in this situation...STAY AWAY..BIG SCAM

Intoxalock Reply:
Hi Israel,

Thank you for your feedback. We will have a supervisor reach out to you in the next 24 – 48 hours to help resolve the issues you’re experiencing with your device. Thank you.
View full review
Reason of review:
Bad quality
Fernandez Ymo
map-marker Delta, Ohio

Intoxalock - Ignition Interlock Device Review from Delta, Ohio

I have nonstop problems w/this device,it works for a week ,than will say unit not serviced in time. IFEEL screwed!!!!!!$$$$$

Intoxalock Reply:
Hi Lisa Marie,

Thank you for your feedback. We will have a supervisor reach out to you in the next 24 – 48 hours to help resolve the issues you’re experiencing with your device. Thank you.
View full review
Reason of review:
Bad quality
Ayiana Sal
map-marker Houston, Texas

Absolute Nightmare Customer Service

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Updated by user Aug 31, 2016

Although Intoxalock states they will "reach out" within 48 hours, they have not. They agreed on two occasions to pay the expenses incurred by following their reps incorrect information, they have not.

They said they needed a receipt from the towing company and I sent them the exact email receipt I had received when I paid. It showed the date of the tow, the tow company and the amount paid. In addition, I actually also sent a copy of my bank statement verifying the payment. Guess what.....that wasn't good enough!

They are absolutely miserable to deal with and do not honor their word. I will continue to advise people to avoid this terrible company so watch the Internet for much more.

Original review Aug 01, 2016

It cost me in excess of $1200 after Intoxalock's incompetent Texas customer service provided incorrect information. As an attorney, I took over the battle for my son and I would be given different information every single time I called for assistance.

Their customer service staff is not trained properly and each representative will tell you something completely different. My son was told that they had a "glitch" in their system and the calibration kit he ordered was not delivered on time. He was told that he could drive the car from his home in Austin to Houston and when the car was "locked down" he should call and get a one time 3 day extension and it would be unlocked so he could return to Austin for the recalibration. When we called from Houston the next day, we found out that the information initially was wrong.

We were told that Texas does not allow the 3 day extension so we would have to have the car towed from Houston to Austin for the calibration before it could be driven. I told them to just remove it since it was no longer required and they refused to do it even though I provided the title to prove it was my car and my son was not driving it. I had to hire an attorney in Dallas and get a Court Order to have it removed from my car. After all of that expense and time, I was told that they couldn't find the Court Order I sent them and they needed a couple more days to find it and "process" their paperwork.

For three weeks, I had to pay for a rental car and the pay to have the car towed to finally get it removed and the wanted more time to find the Court Order I sent.

I was promised by customer service that my expenses would be reimbursed because of the misinformation I was given. I'll update and let you know if that too was "misinformation".

Intoxalock Reply:
Hi Joan,

We appreciate your feedback and will have a supervisor reach out to you in the next 24 – 48 hours to help resolve the issues you’re experiencing. We look forward to speaking with you. Thank you.
View full review
Reason of review:
Damaged or defective
Anonymous
map-marker Fishers, Indiana

Intoxalock Ignition Interlock Device Review from Fishers, Indiana

This device placed me at a .06 13 hours after I had been drinking and 8 hours later after working placed me at a .08... How is that after 21 hours of not drinking ?!

I called yesterday and they said to rinse the mouthpiece out, did that.. Called again tonight and the girl had no idea about how this device works, she didn't understand that a BAC cannot GO UP almost a day later of no drinking!! I know how they work, I had to do one every morning for a month, and her answer was completely ignorant " everybody's metabolism is different".

Alcohol dissipates at .016 average per hour, it does not go up! Educate your customer service reps please...

Intoxalock Reply:
Hi Kendra,

We’re sorry you’re experiencing issues with your device. We will have a supervisor reach out to you in the next 24 – 48 hours to see if we can make your Intoxalock experience better. Thank you for your feedback.
View full review
Reason of review:
Bad quality
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