Anonymous
map-marker Vallejo, California

Not helpful very disappointing

Being charged money that I don't owe cant get in touch with a person to get answers being told one price and end up being a totally different price
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User's recommendation: No!!!!!

Anonymous
map-marker Saginaw, Michigan

Location of unit

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My last experience went very well. I was satisfied that it was taken care of properly. All previous issues which were handled by the call center were terrible. No one understands English, and they do not understand the meaning of the problem. The only concern anyone had from the call center was if I was going to give them a good revue
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User's recommendation: I’ll let you know when my issue is resolved

Anonymous
map-marker Sumner, Maine

Maintenance and calibration questions

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Very dissatisfiedwith customer service. Almost impossible to speak to a real person. My son's truck was being repaired so he couldnt get it to be recalibrated so he couldn't get it to the service center. Plus he had been shoveling the snow from a roof and fell off. They would not work with him to set up a new date.
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Anonymous
map-marker Siloam Springs, Arkansas

I called Bc I’m having trouble with my device

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I called Bc Im having trouble with my device and it has a message saying I missed some blows causing a violation 3 and I never missed one. Now I have to pay to get it recalibrated at a place thats 45 mins away when I just calibrated it on Saturday the 11th. The costumer service rep was rude and hung up on me. The device is a distracting driving device. The tip falls off all the time and you have to try and get it before your timed out Michele spicer
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User's recommendation: Nope

Nancy B Yyu

Question on bill

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I couldn't talk to anyone about my bill. What number do you call to talk to a person. I still want to know why my bill was so much higher people to talk to Have
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Loss:
$75

Preferred solution: Full refund

User's recommendation: Have people to talk to

Rose B Gwq

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Verified Reviewer

Unit keeps draining my battery

http://intoxalock.com I didnt even want to add a 1 star for I didnt even want to add a 1 star for this company & the staff including the roadside service they use. My experience has been the most frustrating, depressing, overwhelming, disappointing ridiculous experience ever. I have called them at least 35/40 times. Wait times of hours, disconnects, losing their calls, on hold with no call backs at least 6-7 times. ALL THE CUSTOMER SERVICE REPS HAVE NO IDEA HOW TO HELP. The MANAGEMENT SUCKS, not 1 of them have helped me in any way. I was on the line for almost 1 hour & 1/2 a few weeks ago & got nowhere, finally reached a manager, she put me on hold & once again lost the connection, she never called back. Most the time when this happens or we end a ridiculous call Im crying. It has caused stress, high blood pressure my ulcer to act up, mental anxiety, loss of wages, cancelled appts. last 6 weeks I may have drove my car 3 times, of course I had to get a jump fro their roadside service (sucks too) I will say I have had 3 on time & quick service men that were great, other times a drug addict 3 hours late, no tools, he pulled over a biker on a Harley to help us! He had the wrench we needed to unscrew my battery, I was stuck in a garage at the hospital for 5 hours till 1am! Intoxalock tells me its my battery, we troubleshoot it & still its draining it. I do what they say & its still doing it, the so called manager today had the nerve to tell me,the reason why your car isnt running is because you havent been driving it!Talking over me not letting me talk is what they do best at this place. I told her once again I cant drive it because it wont start thanks to the Intoxaloc Unit. she says why dont you have another unit put in I said excuse me but did you read all the notes for the last six weeks all the calls all the information did you hear what I just said that none of the five representatives before you listened,I have had a 2nd unit put in! My car runs worse now! I spoke to 5 of them today, I had to tell the story over & over then they act like Im the bad person why because I made a human error a mistake after losing my dad to Covid then three weeks later I lost my brother to an overdose last year. Yeah I had a bad time I decided to drink with my family, I was sobbing on the way home, I swerved and thats how I got stopped. Yes I was over the limit no I didnt hurt nobody or myself I just happen to mess up a human error which we all do. It will never happen again no more drinking and driving for me, I feel like I am judged and talked down to. These intoxalock reps have no clue how to handle us real live people. I am told call back the next day durover and over again to call between the working hours which I work those hours & I do only to hang up in tears w/NO resolution. they tell me you need to have an inspected but if it comes back its your car you have to pay the fee, its the unit causing the trouble Ive never had problems before, I had a mechanic come out 3 days ago which I had to pay $75 for him to look at my car he says its the unit. I keep getting the same thing, you need to drive yourself car! ICANT IT WONT START CUZ ITS DRAINED EVERYDAY!! I cant drive it it will not start then they refer back to the circle its your battery, Im like somebody please shoot me now because I swear Im talking to a wall or a two-year-old. Few weeks ago they tell me to have an inspection I say OK lets do it. They send over the work order the company they sent it to never called me so I called them, he tells me to get a solar panel unit, says most of the time will solve the problem it will make no sense for them to come out to tell me this. and I will get stuck with the bill. They have the nerve to say we set an appt for you! All they did was fax the work order to them! They dont know what they are doing. Tell me you need to have your car towed so they can jump the car, I said youre not listening to me I was told to get an inspection this dude said for me to get a solar panel nobodys helping me please help me I beg them in the end Im told by the so-called manager I need to start with my battery because Im not driving my car those were her words, because Im not driving my carMy battery died, thats not the case its draining my battery its a good battery its mint condition car and now its running like crap. Also the roadside service said I used all my services now I have to pay cash! Its too much! I will write to every review site about this. People need to knowI feel like that system has jacked up my car. I have called so many times, no empathy, care or help. Its all in me. On top of it I pay them monthly &120! They owe me 140$ from a lockout the unit caused! is just ridiculous this whole thing is ridiculous we pay fines, fees we take classes,suspended license what to do all this stuff, pay thousands of $ to be miserable w/ intoxalock unit and service! Thought it was going to be better after I did all I needed to, but installing the unit is *** THE DATE IS D
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Loss:
$250

Preferred solution: My car to work! I have not drive almost 5 weeks!

Tom S Nhr

Not helped no resolution. Only automated service

I received a lockout email this morning almost 15 minutes after my car was turned off after I went to work. I have not been able to speak with anyone only automated service
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Loss:
$75

Preferred solution: Lockout reason

Aira Bwh
map-marker Central Point, Oregon

Terrible customer service, dishonest billing, and incompetent reporting of legal information.

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The majority of the telephone employees CANNOT speak English. If you live in America and youre hired for customer service, learn to speak CLEAR ENGLISH. Also, INTOXALOCK was supposed to report all installation and recalibration records to the state. However, they FAILED to report that information, which caused an additional probation court hearing and extra attorney costs. Also, I had to CANCEL my credit card because INTOXALOCK continued to bill my card for services that I NEVER signed up for , and didnt want in the first place.
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User's recommendation: DO NOT USE THE INTOXALOCK COMPANY.

Aliyah W Kzy

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Verified Buyer
|

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Verified Reviewer

FALSE FEES

Intoxalock - FALSE FEES
Device was removed 10/14/22 I continue to be charged. 10/20/22 'Lease charge' $46.97, Sleeve Lease $1.09, Rd assistance $5.46 All of these charges occurred after the device had already been removed, and I had already paid ALL "closing fees" I wasn't aware I was being charged these fees b/c they are small so they slipped through the cracks. When I reached out to let them know I never agreed to those fees, didn't sign up for them, they agreed to discontinue charging me & refund the amounts but never did. So I continued to be charged for them the rest of the year. I was charged the set up fee of $30.04 TWICE. A few weeks before I was set to get the device removed, the fee for the 'roadside assistance' was changed from $4.37 to $5.46 (which was the previous amount always charged for the 'device protection'). It appears that it was intentionally changed so that I would be charged a higher amount, unknowingly, once my contract was up. So in total, I have been illegally and/or incorrectly overcharged for: Data Processing fee overcharged- $3.38 Set up Fee Charged twice: $30.04 Service Date Change (all approved and not to be charged): $81.93 Reset Lockout (Due to faulty installation; refunded for one, missing this refund): $54.64 Device Protection Fee: $141.96 Sleeve Lease (Never even got one): $30.52 Roadside Assistance: $140.92 10/20/22 Lease charge (Incorrectly billed after device and contract were done): $46.97 Total amount: $530.36
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Loss:
$530
Pros:
  • No pros
  • Only cons
Cons:
  • Everything do not use this service

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS SERVICE

Zach B Cfg

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Verified Reviewer

DO NOT USE INTOXALOCK

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I have had issues from the moment the device was installed. Two weeks prior to being eligible for removal, the device malfunctioned, and I had to have another device installed - they claimed that when the device malfunctioned, and I was instructed by Intoxalock to remove the battery cables, that it triggered a possible device tampering to my data. This ALONE caused me to be required to use it for an additional 120 days for compliance purposes. My vehicle had to have maintenance and I reported said maintenance to Intoxalock, however, this once again triggered a compliance failure. I was told by TN State that even though I reported the maintenance any possible device tampering will cause the review to not be passed. I have now had it for an additional 120 days in which my car has been in the shop for a cylinder misfire check engine code caused by the device, which will now once again require me to extend the lease and use of the device. I am close to being two years in with no end in sight because of the continuous lies and issues. They are required by the state and know that no one can challenge them so they continue to provide bottom of the barrel customer service to their users. PLEASE PLEASE PLEASE use ANY other interlock provider before going with Intoxalock. You WILL regret it.
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Loss:
$4000
Cons:
  • Everything from equipment to customer service

Preferred solution: Apology

User's recommendation: STAY AWAY FROM INTOXALOCK PLEASE - IT WILL COST YOU SO MUCH MORE

Nicholas A Anr

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Verified Reviewer

Customer service representatives hang up, their service centers can’t access the devices. Worst customer service of my life

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I called Intoxalocks customer service number to inform them that one of their service centers incorrectly installed one of the breathalyzers in my vehicle and was causing my vehicle to malfunction. After incurring several fees for violations such as unplugging the device while driving (which I was not doing) and disconnecting the negative terminal on my battery (I was not doing this either), intoxalock finally schedules me an inspection at a different service center who said the inspection could take up to an hour. That same service center has had my car for over a week and they have not been in communication with me about what is going on with my vehicle. I called them today (8 days later) and they said theres an issue with my account. Intoxalock has charged me so many fees they wont allow an inspection until I pay the fees that their device and their service center caused. They have literally stolen my vehicle. This puts me out of compliance with my states driving requirement and I could potentially lose my license. Why cant intoxalock permit their own service center to do an inspection? It doesnt make sense and this should be illegal. When I call them now the representatives are hanging up because they dont know how to help
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Loss:
$800
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY

Deb H Lmr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Greenwald, Minnesota

Need to send my copy of the reduced fee authorization from the state of Mn

Intoxalock - Need to send my copy of the reduced fee authorization from the state of Mn
Lease. I needed to send my copy of reduced fee authorization. I would like my account to show this change
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User's recommendation: Good

Steve A Nqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To possibly help somebody else, to not get Intoxalot for there IID device, if possible...Or to possibly help someone else with issues with Intoxalot.

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Updated by user Jan 02, 2023

If trying to get a hold of a live person agent dial the regular number hit option 3 for your lease and then if you're lucky you'll eventually get to speak with a representative first you'll probably get someone that wants to have your installed as a new customer but tell them you're not a new customer you just want to have information on your lease specifically getting it uninstalled it was my problem is working on right now

Original review Jan 02, 2023
Worst IID Device Service *Company* that I could ever possibly imagine... Unfortunately, from the time limit that I had to get an IID device in my car, I had to go with intoxalock... I had wanted to go with SmartDtart but unfortunately that didn't happen, in my experience with the Intoxalot, was terrible but I had no other choice..But hopefullyI will be having my INTOXALOT IID device uninstalled, after have for 14 months ...Just waiting for the order for uninstallation, from Intoxalot... I've serve my pretrial program/probation for my DWI, I got 2 years+ ago, did everything I needed to, for it has been dismissed/finished... Now I'm just waiting, playing the waiting game, from intoxalot for them to do their job, and put the order out for uninstallation...I've done mine...
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Pros:
  • Less problems
  • Older type iid device
  • Less complicated
Cons:
  • Terrible customer service
  • More stress and more expensive

Preferred solution: Just to be done with it, and if I could help anybody else with my 14 months of having a talks a lot by any way I'll be more than welcome to do that

User's recommendation: smartstartinc.com

Cristian A Tus

I have not received my DMV paperwork. The vin # is wrong

Necesito ablar con alguien para que arregle mis papeles del DMV y así poder llevarlos arreglar necesito qe me manden otros
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Preferred solution: Deliver product or service ordered

Robert K Myb

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Verified Reviewer

Company is thieves

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Decided since this piece of *** is in my vehicle I would be a designated driver for people for the new years didn't drink any alcohol drank soda and eat food people called needed a ride blew into the piece of *** said I failed *** didn't drink any alcohol now I let people down this company knows how to *** people over for money I will continue to not recommend the thieves to no one yes I did try it again cos I'm not paying for a fail when doing anything wrong they control it they know they can make money by ripping people off so my low ratings will continue hopefully they put them out of business nothing but thieves
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Loss:
$160
Pros:
  • Are thieves
Cons:
  • Thievery

Preferred solution: My money they already stole from me

User's recommendation: Don't use this company

1 comment
Selia Vzr

What I get a kick out of is how this unit retests you at the most inappropriate times hurting one's ability to drive a car without distraction. When you are between a big truck and a cement divider.

When you need to make a turn and need your wits about you. Yes, I firmly believe this machine is more of a danger than the danger it is trying to eliminate!

Hell in some states it is illegal to text while you drive (it is distracting). My Intoxalock unit texts me all the time and demands my attention - a dangerous distraction driving and texting laws try to address

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