Jimmy H Iow

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Substandard equipment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Intoxalock - Substandard equipment
I'm forced to do business with this concern, and the equipment they have installed (and reinstalled once, purportedly) has never worked as ascribed, and when it doesn't perform I'm charged for repair. Their service department is attended by people who can't converse English, and don't know how to solve the problem anyway.
View full review
Loss:
$140
Pros:
  • No pros only cons
Cons:
  • Stated

Preferred solution: Price reduction

User's recommendation: Find another purveyor!

Jonathan B Flb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hard to talk to anyone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You just suck thats really all I can say you have no problem taking my money but cant do a simple job. I have had nothing but problems. Im just a guy who is trying to do the right thing but dealing with you criminals is hard.
View full review
Loss:
$2000
Cons:
  • You suck

Preferred solution: Full refund

Anonymous
map-marker Methuen, Massachusetts

Talk a lot was made to hurt and take peoples money

Intoxalock - Talk a lot was made to hurt and take peoples money
Im constantly getting my license revoked because of not blowing hard enough or the mouthpiece fell off or it wont work because it keeps saying its being warmed up Ive never blew anything except all zeros yet I am paying multi thousand dollars for fees its just foolishness Im beyond a pissed consumer Its a *** scam
View full review

User's recommendation: My recommendation is to get rid of Intoxalock or anything like it. I’ve already paid for my DUI’s 20 years ago.

Davin B Fyc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They’re are crooks

Intoxalock - They’re are crooks
Updated by user Jan 07, 2024

Absolutely not if I have another option!!!

Original review Jan 05, 2024
They went into my bank account and took out money that they should not have taken. Being that they have stored my information they processed a $205.99 charge which I should not owe because I have a faulty device that keeps causing me lockouts , and they tell that I have to prove that its the device that is faulty. I was driving and took a rolling test and passed it only for it to to put in in an early lockout that they are charging me $75 for, and prior they charged my $75 for another lockout because I turned my key to fast before the test was done. I just left the bank and they have confirmed the $205.99 was not an legal purchase and they did it because they manually entered my information as if I did it. Now I need to get a lawyer because the bank can verify that this is theft!
View full review
Loss:
$289
Pros:
  • Ability to drive
Cons:
  • Faulty equipment
  • Hidden costs
  • Ridiculous charges for things beyond my control

Preferred solution: Full refund

User's recommendation: Avoid this company at all cost!

Featured
James B Utt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Intoxalock device is defective and the device is dangerous to your health.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Intoxalock device is defective and the device is dangerous to your health.
Intoxalock device is defective and the device is dangerous to your health. - Image 2
Intoxalock device is defective and the device is dangerous to your health. - Image 3
Original review Oct 04, 2022

Ive reached out to Intoxalock numerous times to no avail. I even asked to speak with a supervisor or manager.

After waiting on hold for 45 minutes after weeks of calling I finally am connected to a women who was very demeaning. She gets on the phone and instantly is dismissive of everything I am telling her about my device. I tell her my handset doesnt work and that my vehicle wouldnt start forcing me to have to take a Lyft to my job. The next morning I come out and try again and the handset is in lockout reset but my truck starts so I can go to work but now I have to take it into the calibration center to have the unit reset.

I call and tell them there is no reason it should be in lockout and the women tells me it was because my battery wasnt charged yet it starts the next day? If the battery wasnt charged it wouldnt have started the following day at all unless the battery magically charged itself which is impossible. All these actions can easily be seen on the camera that is installed with the device in my truck but she refused to even look any further into anything I reported to her. While this woman continues talking down to me she says she will not remove the lockout fee and that if something is wrong with my device I can take it back to the calibration center and pay over $300 to have them test it and IF it is found to not work they will refund me.

I explain to her that it works when it wants to and other times I can press the button numerous times and it will not respond. I can tell in her voice she doesnt care and doesnt believe me as she once again tells me the same thing about having it tested in a very demeaning and dismissive tone. You can see in the videos that the device does not respond and when it comes on it doesnt register when breathing into it. This is not the first time I have had a problem with this company.

In 2019 the device reinfected me with strep throat 3 times. Once again they did nothing until I posted medical information online along with proof of having been reinfected with strep throat from their unsanitary device. Only at this time did they reach out and replace the handset with one that looked like it came out of a junk bin asking me to please remove my review which I should have never done. So once again I had to inconvenience myself to drive to the calibration center which is 30 minutes away from me to pick up and install the handset.

At this point Ive absolutely had it with the lack of professionalism and how they treat their customers. I have kept records of everything and now I have taken videos of the device so others can see for themselves seeing no one at the company wants to be bothered with actual customer support. This seems to be the only way to get anyones attention at this company. I now have Asthma which requires me to use an inhaler this can be easily proven with my medical records once again which I will be happy to provide once I file a lawsuit.

They lie about cleaning the unit when you have it calibrated. All that happens is a solution with a small amount of alcohol and air is blown through to test its ability to properly detect the presence of alcohol in a persons breath. There is absolutely nothing that is done to clean or sanitize the unit. The moisture that accumulates inside the device after breathing into it stays there and is a breeding ground for bacteria.

I am sure there is other bacteria but until I find a lab that can test for other contaminants I was only able to buy a black mold test kit from the local hardware shop. I also added the picture of the Petri dish test results for the presence of black mold which tested positive. This is what you are breathing into your lungs. I made a mistake and now Im paying for it with my health.

Companies bent over backwards during the pandemic to accommodate the requirements set forth yet this company did absolutely nothing to protect their customers health and safety and still does nothing. When you call to have the device installed or even just to inquire about it youll instantly get someone right away that will hound you to install their device, both through email and by phone. I have kept all email communications from the original install as a lawsuit against this company is long overdue. I have also reached out to numerous news media outlets so as they may run a segment and help get some traction behind this constant issue that they are allowed to get away with, with no repercussions, standards or accountability.

The safety and health of Intoxilocks customers means absolutely nothing to them. Once the device is installed if you ever have a problem getting someone to help you is near impossible. Numerous times through their app when Ive had to take my truck in for service Ive made it crystal clear that it was in for service and yet when it goes into lockout I have to spend ridiculous amounts of time on the phone just to get someone to reset the device so I am not charged. This company, their product and their customer service doesnt even rate a 1 star review.

I dont expect the company to follow through and at this point this is why a lawsuit is the only way forward. If you have to have one of these devices installed in your vehicle please go with any other company. Although not having experience with other companies they may all be the same. I made a mistake hence why I had to install this device.

That mistake does not give them the right to put my health and their other customers health and safety at risk exposing us to dangerous bacteria and mold growing inside the tube of the device. Intoxalock has absolutely no regard for your civil rights just because a person got a DUI or DWI does not give them the right to treat someone like a subhuman piece of trash.

With that said I have also reached out to my state's Attorney General's office so they as well can look into this matter. Stay away from this company.

View full review
Loss:
$1000
Cons:
  • Unsanitary
  • Unfounded charges
  • Terrible customer support

Preferred solution: Resolution and compensation.

User's recommendation: Stay away from this company.

2 comments
Guest

I’m experiencing the same thing with Intoxalock!!!! I’ve have it for 3 weeks.

I’ve had 2 lock outs because of “ambient temperature”?!?! Apparently my breath temperature was off or something. Went and got it reset, happens again the next day.

They never sent the initial paperwork to my DMV, I was driving illegally!!! I’ve absolutely HAD it I’m about to just sell the Effin car!

Guest

I feel your pain, if you're having problems with device running your battery down what I would suggest is covering up the camera if you have one..covered up when not in use, or car not running, not having retest, etc., Otherwise when anybody walks by your car, day or not, locked up or not, the camera, will cut on, and that's what was draining my battery especially not starting for more than 3 days... Also if your battery does go dead it's best to charge it up disconnect the cable positive cable charge it up or jump it once it receives the power it needs hook it back up and if you have definitely have error that pops up on your device when or after trying to jump start it when not disconnecting the positive terminal disconnect the positive terminal hook it back up and it should reset it to where you won't have that error and have to wait 5 minutes every time to get it to be able to start your car

View more comments (1)
Nour S Unh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Intoxalock fraud

Original review Feb 16, 2024

When I contacted intoxalock they said that I missed a rolling retest at 12:25pm which wasn't a rolling retest the vehicle never started. I literally turned my key and rolled up my windows and walked back into work and it sat in there and asked for a reading.

It gave me a violation 3 for a rolling retest when I never even started the vehicle.

Then he tells me that he checked which time zone I was in and said that it was actually at 4:58 pm and that it asked me 8 times for my reading and I never gave it which is incorrect and that never happened. So I literally got charged 75$ for a rolling retest for rolling up my windows when my vehicle never even started 45 for a recalibration and then the customer service representative lied and and said that he thought it was a different the time zone

View full review
Loss:
$120

Preferred solution: Full refund

User's recommendation: Do not let these people scam customers someone needs to do something about this company

1 comment
Guest

I’d have called local police to stop if they could and administer a breathalyzer test. I’d never want an unexplained deviation.

Thomas B Ygt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of knowledge about my area

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I spent almost 3 years driving for an hour one way to recalibrate device St 30$ a pop and there was a service center next door to my work that is not right found out after device quit working ad another 1000 dollars in lost money
View full review
Loss:
$2200
Pros:
  • Allowed me to drive
Cons:
  • Worst customer service ever

Preferred solution: Apology

User's recommendation: Research interlock companies first do not use Intoxalock

Loretta N Rdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They claim they are the lowest price. They are not. You have to pay Intoxilock & the installation separately for maintenance. Intoxilock & Paradise Village do not know the NM Compliace.

Intoxilock & Paradise Village do not know the Compliance in NM. They installed a camera that NM does not require. Now, they're trying to make me pay for their mistake to take the camera off. Paradise Village refuses to take Intoxilock's PO to pay to get the camera off. My windshield is cracked & they knew that yet they still installed the camera. They expect me to pay $400. WTH...Do Not get caught in their web.
View full review
Cons:
  • Poor experience

Preferred solution: Full refund

Anonymous
map-marker Blanchardville, Wisconsin

Servicing

Intoxalock - Servicing
I need an actual person to talk with. My vehicle lost power on an intersection and had to be towed to a mechanic. He has indicated that the problem stemmed from Intoxalock device. I am asking that the towing cost be redeemed to me as Ive paid for the towing. The bill $312.81 that should be returned to me.
View full review
Rory S Ore

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because I was kicked off program

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Well I didn't know that they kicked me off the program so when I got pulled over I got another ips not knowing that I had been back to canceled. Called them up and said I want a refund for the months I kicked out and got told while it's in your vehicle you have to pay for it. That's a bunch of *** they knew I was canceled. They should of called me to tell that I was kicked out. Instead they just wanted there money
View full review
Loss:
$820
Pros:
  • You can drive
Cons:
  • There machine draws juice even with the key off

Preferred solution: Full refund

User's recommendation: Watch closely for your lincense

Xylina L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service and misleading information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Intoxalock - Customer service and misleading information
Intoxalock - Customer service and misleading information - Image 2
Original review Nov 16, 2023

Call customer service 3x a day, each time I call each agent told me something different. I was bounce back and forth, was told they were going to give me a 1 time courtesy fee reversal $75 for the lockout since I had service only 5 days, and within cancelling services within the grace time of 30 days, they werent going to charge me $150 but NOW on my account I got charge for it!!!

Had court paper that I pay 1/2 price of the installation product and Intoxalock pay half, but after getting lock out after 5 days of the device and customer service misleading information I decide to switch company and then I had to pay an additional $350 just for removal device and agent at Intoxalock said I was obligated to pay ALL cost for removal!

nothing in documentation does this state that for the service whether through 3rd party to Intoxalock or the service center of any fees/charges! All of these fees just within 5 days is ridiculous, ripped off getting money from people instead of actually helping people, BEST thing is to go to different company than Intoxalock even if you have to drive out 1 hour it will still be worth money!

View full review
Loss:
$534
Cons:
  • No document of fees
  • Misleading information
  • Different agent with different response

Preferred solution: Full refund

User's recommendation: Nope switch to lifesaver or smart saver IID instead!

Omar O Hqg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Green form

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I asked a customer service representative to mail me an accurate green form with my accurate driver's licence number on the top front page,cause the last one they gave me wasn't accurate.He then told me he would mail an accurate form in the mail to my current address which he told me would take two business days,it never came.Then when I called back to find out what happened,they just gave me the run around and hung up.
View full review
Loss:
$1000

Preferred solution: Deliver product or service ordered

Pavlo O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Already changed two batteries , and still issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Since installation of intoxalock already changed 2 brand new batteries on lexus during 2 weeks ,after that my device always showing lock out in 3 days , when i try to restart the device its asking me to pay another 75 $ the reason is dead battery.My car most of the time either or on parking lot with dead battery or in the maintenance shop after installation of this device .At this moment my car in maintenance shop (already 1 week)expecting for new device from intoxalock. I still cant use my car but they charge me every 2 weeks for service. I paid already a lot of money but can not use my car and nobody take a responsobility. Very disapointed also terrible customer service .
View full review
Loss:
$75

Preferred solution: Full refund

Daryl W Oel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nothing but problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The staff has no idea what they are doing. They lied about a date I could have the device switched to another car. They sent a non compliance form to PennDOT and wanna take there good old time getting a form saying that I am compliant. These people have you on hold for ever. All around a bad company to deal with. No one there knows what they are doing and they dont care about there customers
View full review
Loss:
$8000
Pros:
  • This company is pure crap
Cons:
  • Everything about it company

Preferred solution: I want all they money I wasted with this company back and them to resolve all the issues they have costed me

User's recommendation: Find a different device and company

Levy Img
map-marker Dearborn, Michigan

Vehicle maintenance/ lockout

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nothing but problems with this company. Ever since the device was installed, my car hesitates to start . Completely drains my battery, had to get a new battery & still need a jump ! I've literally just spent 2 days on the phone with 6 different reps and they all gave me s different answer & nothing gets resolved . My car was overheating & needed to go to the shop. I reported that the car needs work starting December 4th. I told th em the repairs woukd take approximately 5 days . December 7th I called to tell them it wouldn't be finished until the following Minday or Tuesday the 12th. I followed protocol. Whole the guys were working on thr car they left having to jump the car to work on it & a lock out happened . They told me I said the car woukd only be in repairs on the 4th. They are lying ! They are refusing to waive the $75 lockout fees. Refusing to pay the $35 service fee which turned into $60 bevayse at the service center they needed to use a jump pack to start my car . Let me back up .. my car needed to be towed from the car repair shop to the intoxslock service center which is 40 miles away . They only covered 15 miles ..so I had to pay the remaining $46 of thr tow bill ... This is completely insane .. I did everything correct on my end & they need to number 1 learn how to speak English .. they all had different answers. I was promised that I wouldn't have to pay anything out of pocket. Yet I ended up having to pay for literally all of their mistakes! This is not ok! Not too mention , it's completely dangerous ! I had to slam my brakes on to prevent hitting a couple deer & the device fell by feet , got tangled around my feet & jammed the gas pedal . This is not even safe ... Some will reply with, " well don't drinkn& drive & you would not have this issue I have been sober for over 10 years & this device is from a crime in 2006 .. I am still paying for something that happened almost 19 years ago ! Whhhyyy ? Ask the state of Michigan... our laws need to> change ! You can go to weed dispensary & drive home ... you can drive yourself home from the methadone clinic ... Applebee's sends you home with cocktails in a to go cup. But I'm ten years sober with a breathalyzer in my car Make that make sense !
View full review