Intoxalock
Reviews and Complaints
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Verified ReviewerSubstandard equipment
- No pros only cons
- Stated
Preferred solution: Price reduction
User's recommendation: Find another purveyor!
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Verified ReviewerHard to talk to anyone
- You suck
Preferred solution: Full refund
Talk a lot was made to hurt and take peoples money
User's recommendation: My recommendation is to get rid of Intoxalock or anything like it. I’ve already paid for my DUI’s 20 years ago.
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Verified ReviewerThey’re are crooks
Absolutely not if I have another option!!!
- Ability to drive
- Faulty equipment
- Hidden costs
- Ridiculous charges for things beyond my control
Preferred solution: Full refund
User's recommendation: Avoid this company at all cost!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIntoxalock device is defective and the device is dangerous to your health.
Ive reached out to Intoxalock numerous times to no avail. I even asked to speak with a supervisor or manager.
After waiting on hold for 45 minutes after weeks of calling I finally am connected to a women who was very demeaning. She gets on the phone and instantly is dismissive of everything I am telling her about my device. I tell her my handset doesnt work and that my vehicle wouldnt start forcing me to have to take a Lyft to my job. The next morning I come out and try again and the handset is in lockout reset but my truck starts so I can go to work but now I have to take it into the calibration center to have the unit reset.
I call and tell them there is no reason it should be in lockout and the women tells me it was because my battery wasnt charged yet it starts the next day? If the battery wasnt charged it wouldnt have started the following day at all unless the battery magically charged itself which is impossible. All these actions can easily be seen on the camera that is installed with the device in my truck but she refused to even look any further into anything I reported to her. While this woman continues talking down to me she says she will not remove the lockout fee and that if something is wrong with my device I can take it back to the calibration center and pay over $300 to have them test it and IF it is found to not work they will refund me.
I explain to her that it works when it wants to and other times I can press the button numerous times and it will not respond. I can tell in her voice she doesnt care and doesnt believe me as she once again tells me the same thing about having it tested in a very demeaning and dismissive tone. You can see in the videos that the device does not respond and when it comes on it doesnt register when breathing into it. This is not the first time I have had a problem with this company.
In 2019 the device reinfected me with strep throat 3 times. Once again they did nothing until I posted medical information online along with proof of having been reinfected with strep throat from their unsanitary device. Only at this time did they reach out and replace the handset with one that looked like it came out of a junk bin asking me to please remove my review which I should have never done. So once again I had to inconvenience myself to drive to the calibration center which is 30 minutes away from me to pick up and install the handset.
At this point Ive absolutely had it with the lack of professionalism and how they treat their customers. I have kept records of everything and now I have taken videos of the device so others can see for themselves seeing no one at the company wants to be bothered with actual customer support. This seems to be the only way to get anyones attention at this company. I now have Asthma which requires me to use an inhaler this can be easily proven with my medical records once again which I will be happy to provide once I file a lawsuit.
They lie about cleaning the unit when you have it calibrated. All that happens is a solution with a small amount of alcohol and air is blown through to test its ability to properly detect the presence of alcohol in a persons breath. There is absolutely nothing that is done to clean or sanitize the unit. The moisture that accumulates inside the device after breathing into it stays there and is a breeding ground for bacteria.
I am sure there is other bacteria but until I find a lab that can test for other contaminants I was only able to buy a black mold test kit from the local hardware shop. I also added the picture of the Petri dish test results for the presence of black mold which tested positive. This is what you are breathing into your lungs. I made a mistake and now Im paying for it with my health.
Companies bent over backwards during the pandemic to accommodate the requirements set forth yet this company did absolutely nothing to protect their customers health and safety and still does nothing. When you call to have the device installed or even just to inquire about it youll instantly get someone right away that will hound you to install their device, both through email and by phone. I have kept all email communications from the original install as a lawsuit against this company is long overdue. I have also reached out to numerous news media outlets so as they may run a segment and help get some traction behind this constant issue that they are allowed to get away with, with no repercussions, standards or accountability.
The safety and health of Intoxilocks customers means absolutely nothing to them. Once the device is installed if you ever have a problem getting someone to help you is near impossible. Numerous times through their app when Ive had to take my truck in for service Ive made it crystal clear that it was in for service and yet when it goes into lockout I have to spend ridiculous amounts of time on the phone just to get someone to reset the device so I am not charged. This company, their product and their customer service doesnt even rate a 1 star review.
I dont expect the company to follow through and at this point this is why a lawsuit is the only way forward. If you have to have one of these devices installed in your vehicle please go with any other company. Although not having experience with other companies they may all be the same. I made a mistake hence why I had to install this device.
That mistake does not give them the right to put my health and their other customers health and safety at risk exposing us to dangerous bacteria and mold growing inside the tube of the device. Intoxalock has absolutely no regard for your civil rights just because a person got a DUI or DWI does not give them the right to treat someone like a subhuman piece of trash.
With that said I have also reached out to my state's Attorney General's office so they as well can look into this matter. Stay away from this company.
- Unsanitary
- Unfounded charges
- Terrible customer support
Preferred solution: Resolution and compensation.
User's recommendation: Stay away from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIntoxalock fraud
When I contacted intoxalock they said that I missed a rolling retest at 12:25pm which wasn't a rolling retest the vehicle never started. I literally turned my key and rolled up my windows and walked back into work and it sat in there and asked for a reading.
It gave me a violation 3 for a rolling retest when I never even started the vehicle.
Then he tells me that he checked which time zone I was in and said that it was actually at 4:58 pm and that it asked me 8 times for my reading and I never gave it which is incorrect and that never happened. So I literally got charged 75$ for a rolling retest for rolling up my windows when my vehicle never even started 45 for a recalibration and then the customer service representative lied and and said that he thought it was a different the time zone
Preferred solution: Full refund
User's recommendation: Do not let these people scam customers someone needs to do something about this company
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Verified ReviewerLack of knowledge about my area
- Allowed me to drive
- Worst customer service ever
Preferred solution: Apology
User's recommendation: Research interlock companies first do not use Intoxalock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey claim they are the lowest price. They are not. You have to pay Intoxilock & the installation separately for maintenance. Intoxilock & Paradise Village do not know the NM Compliace.
- Poor experience
Preferred solution: Full refund
Servicing
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Verified ReviewerBecause I was kicked off program
- You can drive
- There machine draws juice even with the key off
Preferred solution: Full refund
User's recommendation: Watch closely for your lincense
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service and misleading information
Call customer service 3x a day, each time I call each agent told me something different. I was bounce back and forth, was told they were going to give me a 1 time courtesy fee reversal $75 for the lockout since I had service only 5 days, and within cancelling services within the grace time of 30 days, they werent going to charge me $150 but NOW on my account I got charge for it!!!
Had court paper that I pay 1/2 price of the installation product and Intoxalock pay half, but after getting lock out after 5 days of the device and customer service misleading information I decide to switch company and then I had to pay an additional $350 just for removal device and agent at Intoxalock said I was obligated to pay ALL cost for removal!
nothing in documentation does this state that for the service whether through 3rd party to Intoxalock or the service center of any fees/charges! All of these fees just within 5 days is ridiculous, ripped off getting money from people instead of actually helping people, BEST thing is to go to different company than Intoxalock even if you have to drive out 1 hour it will still be worth money!
- No document of fees
- Misleading information
- Different agent with different response
Preferred solution: Full refund
User's recommendation: Nope switch to lifesaver or smart saver IID instead!
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Verified ReviewerGreen form
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlready changed two batteries , and still issues
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNothing but problems
- This company is pure crap
- Everything about it company
Preferred solution: I want all they money I wasted with this company back and them to resolve all the issues they have costed me
User's recommendation: Find a different device and company
Vehicle maintenance/ lockout
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I’m experiencing the same thing with Intoxalock!!!! I’ve have it for 3 weeks.
I’ve had 2 lock outs because of “ambient temperature”?!?! Apparently my breath temperature was off or something. Went and got it reset, happens again the next day.
They never sent the initial paperwork to my DMV, I was driving illegally!!! I’ve absolutely HAD it I’m about to just sell the Effin car!
I feel your pain, if you're having problems with device running your battery down what I would suggest is covering up the camera if you have one..covered up when not in use, or car not running, not having retest, etc., Otherwise when anybody walks by your car, day or not, locked up or not, the camera, will cut on, and that's what was draining my battery especially not starting for more than 3 days... Also if your battery does go dead it's best to charge it up disconnect the cable positive cable charge it up or jump it once it receives the power it needs hook it back up and if you have definitely have error that pops up on your device when or after trying to jump start it when not disconnecting the positive terminal disconnect the positive terminal hook it back up and it should reset it to where you won't have that error and have to wait 5 minutes every time to get it to be able to start your car