Contact Intoxalock Customer Service
Intoxalock Phone Numbers and Emails
Toll-Free Number:
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(833) 210-4463New Customers
Customer Service:
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(877) 777-5020Existing customers
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(888) 283-5899State Specialist
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(844) 899-6212State Specialist
Intoxalock Email:
Intoxalock Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Intoxalock Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Intoxalock is (877) 777-5020. 69% of consumers used this number to address their issues and concerns. Meanwhile, 63% of users reported contacting a real person successfully by dialing the phone number (833) 210-4463.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Intoxalock may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Intoxalock Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Intoxalock is (877) 777-5020. 69% of consumers used this number to address their issues and concerns. Meanwhile, 63% of users reported contacting a real person successfully by dialing the phone number (833) 210-4463.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Intoxalock may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
People call Intoxalock mainly because of product/ service, request for information, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Intoxalock is support@intoxalock.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Intoxalock?
Most Popular Number:
| Total calls: 977 | Issues resolved: 21 | Last call: Feb 11, 2026 |
Contact Information
Intoxalock Website:
Intoxalock Help Center:
Corporate Office Address:
Intoxalock Customer Service Reviews
I have spent a frustrating few hours trying to get a question answered. They outsource to a call center that is the worst I have ever dealt with.
After a 45 minute wait I was confected to their customer service agent. He was of absolutely no hope and somewhat rude. I could barely understand what he was trying to say to me and when I asked him to repeat himself slowly, he hung up on me!!!
You can't connect to a chat box through my account services, just another thing to add to my frustration level. Extremely disappointed with their customer service
It is very hard to get to customer service so I can get things done right I would really like a call from customer service at 260-251-****. Please leave a message if I do not answer due to excessive spam calling I need to be on a monthly schedule at my service center through you guys.
After just three days with this device, it will not sense a breath no matter how hard/long I blow. Changed the mouthpiece, did all the troubleshooting.
Its not user error, and no i havent drank, I quit drinking over a year ago. It just doesnt work. Less than a week in, trying to go to work and it wont start. Great
Im going to have it uninstalled with an alternative to Intoxalock immediately.
What happens if theres an emergency? Im stuck because this thing is so temperamental. The other two days I had it, it took several attempts/ minutes to start. I can see why so many people drive illegally with an alternate vehicle.
If you have to be somewhere and you cant rely on Intoxalock, life moves on and I cant stop to have my vehicle towed 30 miles to the service center to have it looked at. Also customer service isnt open on weekends so dont break down on a Saturday or Sunday or youre stuck.
Hope youre not in a bad neighborhood or need to be somewhere! Good luck to everyone!
How Good is Intoxalock's Customer Service?
Summary of Intoxalock Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Intoxalock?
Product/ Service Question:
- “Having a problem with calibration”
- “My car battery is dead”
- “Work order needed”
Request for Information Question:
- “Cold weather questions. And more mouth pieces”
- “Reschedule calibration. the shop is closed on the day it needs to be calibrated”
- “Speak to a representative about why my bill is so high”
Payments and Charges Question:
- “Billing question”
- “Make a cash payment”
- “Make a payment”
Staff Question:
- “I want my calibration and the service center does not have the order”
- “Lock out, need to get to service center asap”
- “Because I'm at a service center to get calibrated. My handheld is displaying a message and we don't know what's going on. I need to get to work”
Account Question:
- “I’m locked out for nothin”
- “Get car unlocked”
- “Car locked”
Activation/ Cancellation Question:
- “Didn't renew intoxilock on time”
- “Cancel autopay”
- “Activation”
Return/ Replace Question:
- “Change calibration location”
- “Got to change my calibration date”
- “I need to change the service center for my calibration”
Website/ Application Question:
- “Unable to start vehicle, no one can & I need calibration. I have only been able to start it 3 times since installation”
- “The intoxalock was installed in my car and the dmv didnt approve it i want to remove the device”
- “I just got my device installed on my car and it says that I will go on loskout in 4 days.”
Shipping and Delivery Question:
- “Missed calibration because my location was closed”
- “Delayed response from compliance team”
- “Device not coming on”
Refund Question:
- “Refund payment on a tow”
- “Refund”
- “My $100 refund.”
Cards Question:
- “Need to a update my card”
- “My credit card got hacked. Had to cancel and won't get for a week. What do I do?”
- “Taking money off my card”
Employment Question:
- “My job has not given me very many hours so I'm a little behon payment and my calibration is due so they told me to contact you and see if you could help me”
- “Lost my job and can afford it at the moment”
- “Cannot get my paycheck now”
Other Question:
- “DL 920 form”
- “Trying to get a person in this hemisphere”
- “Calibration problem”
Compare Intoxalock Customer Service To
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