Intoxalock Phone Numbers and Emails

Toll-Free Number:

  • (833) 210-4463
    New Customers

Customer Service:

  • (877) 777-5020
    Existing customers

State Specialist:

  • (888) 283-5899
  • (844) 899-6212

Intoxalock Email:

support@intoxalock.com
Is this your business?

How to Contact?

Most Popular Number:

(833) 210-4463
New Customers
Total calls: 598 Issues resolved: 17 Last call: Mar 18, 2024

What Is the Intoxalock Customer Service Phone Number?

There are several Intoxalock customer service numbers for the customers to contact the support team. One of the most commonly used Intoxalock numbers is 1-833-210-4463. This toll-free number is specifically for the new customers of the company. However, if you are an existing customer, Intoxalock's phone number to dial is 1-844-535-0260. This contact number is available for customers 24 hours a day, seven days a week.

Similarly, another Intoxalock number for existing customers is 1-877-777-5020. Customers can use another Intoxalock number to communicate with state specialists, which is available 24 hours, seven days a week. Other published phone numbers to call Intoxalock are 1-844-899-6212 and 1-833-237-7555. Whether you seek more information about the services offered or are facing problems, contact Intoxalock customer service using one of the published phone numbers.

Does Intoxalock Have 24-hour Customer Support?

Intoxalock customer service hours vary from one department to the other. So, it’s best to check their official website before making the call. For instance, some state specialists can offer you Intoxalock 24-hour customer service. However, Intoxalock hours for some state specialists are only available until 11:00 PM CT. For instance, the Intoxalock corporate office phone number with limited operational hours is 1-833-237-7555. This makes it convenient for customers to reach out to the support team at any time of the day.

How Can I Email Intoxalock Customer Care?

Customers have several avenues to establish contact with the Intoxalock customer support team. One of the ways to do so is to write an email to Intoxalock support using the published address support@intoxalock.com. This is the only Intoxalock email that the company has published to date. When you email the help team, providing as much accurate information as possible about your problem is best. This gives the support team a clear understanding of your issue and assists you. However, this takes between two to three working days.

What Is the Intoxalock Corporate Office Address?

Intoxalock corporate office is at Consumer Safety Technology, LLC, 11035 Aurora Avenue, Des Moines, Iowa 50322, United States. This address serves as the center for overseeing the company’s administrative and operational functions. It is also the designated Intoxalock customer support point for service communication. This includes general inquiries and administrative issues about Intoxalock customer support services. The location also serves as the official communication platform for customers demanding written communication to engage with the company regarding various service-related concerns and inquiries.

Can I Contact Intoxalock via Live Chat?

Intoxachat chat is another way to connect with the customer service team. Start by clicking on the chat icon on the home page. The chatbot, trained to help you with your queries, greets you. However, you can request an expert to chat with for specific concerns. There is also an option to email the Intoxalock customer service team. You will have to input your details and explain your problem, and you are good to initiate an Intoxalock chat with the support team.

PissedConsumer Club

Contact Information

Intoxalock Website:

Intoxalock Help Center:

Corporate Office Address:

Consumer Safety Technology, LLC
11035 Aurora Avenue
Des Moines, Iowa 50322
United States

Intoxalock Customer Service Reviews

1.5 / 5
Poor
Randy M Vty
Extortion, Faulty System
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer ID: 161****...On February 20th I arrived at my house in my Tahoe that is equiped with an Intoxalock interlock device. I've had this equipment installed in my vehicle for 1 year and 3 months.

I was only supposed to have it for 1 year but in August of 2023 I was called out of town on short notice only to arrive back into town on the last day left to have the device "calibrated". My service center closes at 5PM so I rushed there only to find that they had closed early. I arrived at 4:45PM. After a missed calibration you can't start so on the next day I loaded it onto a flatbed and had it towed to get calibrated.

This earned me a 3 month extension. Ok, back to the 20th. Arrived at my house at 6:03PM and turned off the vehicle. I changed the wiper blades and went to hook up the trickle charger.

I've never had battery problems before this device was installed but have had to replace 2 since then and now my current battery is on its last legs. I wanted to see if I could start the car after it had just been running so I engaged the handheld, blew zeros, and attempted to start. It clicked but failed to start. A couple more attempts were made with my jump pack but still wouln't start so I hooked up the charger and went inside my house for the evening.

The next morning I went to start the car only to be greeted with a violation message. I thought this must be a mistake. I had just gotten it calibrated ($35) so I call intoxalock who informed me that their system had logged a misseed "rolling retest" or random retest. This is the test that occures after you start the vehicle and it randomly asks you for a sample to see if you are drinking while driving.

According to their website (check their knowledge center) this is defined as: "A random (also known as random) retest requires drivers to provide breath samples while the vehicle is running. They're required with all state-certified ignition interlock devices." I explained that there must have been some kind of mistake. I wouldn't miss a retest, I know exactly how this thing works and wouldn't risk missing one this close to my 180 compliance. They told me what time it happened.

It was exactly when I was trying to jump the car. I explained the situation and that the car was never on. I'm not going to expect a random test if it's not even running unless I've just turned it off at the same time it asked for one. I have spoken to multiple reps pleading to have this violation removed as this is not something covered in their own handbook and website.

They refuse to budge and tell me I must start my 6 months all over again. I've contacted the licensing department who tell me they only go by what the company tells them and intoxalock tells me only the licensing department can make that decision. I'm at a total loss. I do ok with my income but I can not imagine how most people could absorb this kind of finacial impact.

6 days left and they hit me with a violation that will cause me to have this in my vahicle for almost two years if nothing else goes wrong. I've contacted the state police to see if they are willing to help as they are the regulating authority. I have video (with sound) of the time I arrived home to the time I went inside my home that shows that I was unable to get my car to start back up once I arrived. I also took a video from inside the vehicle today which shows how the system will fail to acknowledge the vehicle being off with the keys out and still trigger a rolling retest.

I will write a new review every day for each additional day I have this device installed. If you are reading this review and are finding yourself in a similar situation. I encourage you to write your own review here on Trustpilot to warn others about choosing Intoxalock. You do have a choice.

Anyway, I have a date with small claims court. Watch your backs and your wallet. Do not choose Intoxalock. P.S.

There is no way in *** they get 5 star reviews. I'd bet money that the Indian call center they use for their customer service is also paid to write those which goes against this websites terms of service.

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Guest-5655014
Change vehicles

What customer service? It's non existant...

All they want is your money.

Vehicle broke down and can't get ahold of a human. Changing companies ASAP...

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Guest-5654699
Never can talk to a person and is a major rip off. Very terrible business
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Can't get a hold of a human. No option on the menu.

Total rip off.

Terrible customer service. Every time I call the answering service just hangs up!!

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Suzette W Fra
Called the he company for help and just got attitude

I called customer service to find out how
To have it removed and the was told to go read about it on the app. Every question I asked got the same answer.

The worst customer service ever, every time I call! Not one time have they been helpful! This company is the worst! Demeaning!

Hateful! Rude!!!

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How Good is Intoxalock's Customer Service?

Valentine Lzy
Valentine Lzy
Feels Disappointed | Mar 05, 2024

The only reason I reached customer service at all is that I called from a phone number they did not have in their system nor recognized. Figured it was the only way to speak to a real person. They answered thinking they had another sucker on the hook.

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Alona Gzp
Alona Gzp
Feels Disappointed | Feb 29, 2024

Horrible. Not satisfied until i speak to someone.

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Zykeria Hol
Zykeria Hol
Feels Disappointed | Jan 26, 2024

They suck to get ahold of , very frustrating

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Xitlalli Xqa
Xitlalli Xqa
Feels Disappointed | Dec 09, 2023

Not likely. Wait time was horrific.

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Morgana Aag
Morgana Aag
Feels Satisfied | Dec 07, 2023

Alvin was great because he handled the issue st hand. He should get more than just cost of living increase this new year. Give that man a raise and promotion

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Estelene Ahc
Estelene Ahc
Feels Disappointed | Aug 29, 2023

I could not get a hold of a real person. I tried to use the automated call to get to what I needed help with and it was garbage. It doesn't have a part in the call that if your problem can't be solved it goes to a real person. This company is not helpful.

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Summary of Intoxalock Customer Service Calls

3.5K TOTAL
CALLS
05:09 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Intoxalock?

Product/ Service Question:

  • “Doesn’t work”
  • “Malfunction I need to go to work”
  • “My SUV that has the intoxilock installed in it is broke down at my house in Morehead Ky. I bought a new truck to drive and need it installed in it but the place that installed it which is Krystal Tynt in Mt Sterling Ky. Don't know what to do???”

Payments and Charges Question:

  • “Payment questions”
  • “The amount of my payment is incorrect”
  • “Bill”

Request for Information Question:

  • “Lost unformation on appointment time is for installation”
  • “Calibration question”
  • “I need to talk to a live person”

Staff Question:

  • “Car service”
  • “Lock out, voil 3 need service”
  • “Authorize service center to do work”

Activation/ Cancellation Question:

  • “I can't blow hard enough to activate my car to start I had to leave my car at shop”
  • “Cancellation”
  • “To renew contract”

Account Question:

  • “App login”
  • “Can't get on my account”
  • “Trouble with my account”

Return/ Replace Question:

  • “Changing cars”
  • “Need to return device”
  • “Equipment replacement”

Shipping and Delivery Question:

  • “Did not get dl 920”
  • “I didn't get my installation certificate properly”
  • “Wrong device installed & never received rebate credit for installation”

Refund Question:

  • “Refund”
  • “My $100 refund.”
  • “YOU OWE ME A REFUND FOR TWO MONTHS NOW”

Cards Question:

  • “My credit card got hacked. Had to cancel and won't get for a week. What do I do?”
  • “Taking money off my card”
  • “Change card”

Employment Question:

  • “My job has not given me very many hours so I'm a little behon payment and my calibration is due so they told me to contact you and see if you could help me”
  • “Lost my job and can afford it at the moment”
  • “Cannot get my paycheck now”

Website/ Application Question:

  • “Help with application to DMV”
  • “Application”
  • “IILL application”

Other Question:

  • “Maintenance”
  • “Maintance”
  • “Going on vacation during recalibration period”

About

Summary

With over 25 years of experience, Intoxalock has been helping drivers regain their license after a DUI, DWI or OWI drunk driving charge by facilitating the installment of ignition interlock devices (or car breathalyzers) into their vehicles in order to fulfill their state requirements.Intoxalock is an industry-leading provider of ignition interlock devices offering more installation locations than any other provider, 24/7 top-rated customer service, and the easiest device to use (one-button activation). Last year we helped more than 150,000 people drive again safely. We’re here to help!

Intoxalock reviews and complaints

Intoxalock is ranked 305 out of 1652 in Equipment category

Area Served

USA

Payment Methods

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