Update by user Dec 14, 2017
Still no update. It has now been 22 days without a car.
When I call in they say that it is being processed and I will receive notification via snail mail.
They can't update me on anything. I received one voicemail from a rep and I have tried 4 times to call her back and I am yet to get ahold of her.
Original review posted by user Dec 05, 2017
While being installed the serviced damaged my vehicle to the point it will not even start. I have yet to pick up my vehicle 2 weeks after dropping it off.
The service center wants $1550 to fix the damage they did to the vehicle. Intoxalock sent me a damage claim form which I completed and sent in the same day. 10 days later I have yet to hear anything and all I have been told over the phone is that the claim will be processed and snail mailed to me. I have never had a problem with the vehicle and it was perfectly fine when dropped off.
However when I have try to figure out the status of my claim I get no answer. I am being charged daily for a product that I can't even use. I am told it will be 2 weeks after the claim is filed and it will be sent via mail. It is impossible to get any update or get them to understand that I don't have a vehicle to drive.
When signing up for the lease I was contacted 8 times in a 2 hour span about signing up and payment. Now it takes 2+ weeks to get any potential help.
Product or Service Mentioned: Intoxalock Ignition Interlock Device Part Installation.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Full refund.
I liked: Website.
I didn't like: Vehicle damage, Hold time, Pricing, Customer service.