Reply by Intoxalock

Quality customer service and reliable products are the two most important things to us. We apologize that that you were not provided with the highest level of training that we strive for. The countdown you are referring to is there for safety purposes. When you shut your vehicle off, or it stalls, you may restart your vehicle during the countdown without having to submit an addition al breath sample.
Author's
12 comments

I am a first offender in a DWI situtaion and I am very sympathetic to the ones that have suffered severly in drinking and driving incidents but I must say in my whole process of "punishment" has nothing added up.The whole thing is a money making scheme, not a learning experience and people wonder why there are repat offenders.

I have been made to have an INTOXALOCK device in my car and what a joke that is. The whole thing is ridiculous outside of a million issues, one being the worst costumer service in any field i have been involved in, (but why have good costomer service when the punishment is a requirement) it kind of sits with the post office. On my way home this evening in the dark, i drive a standard vehicle and I happened to stall out at a huge dangerous intersection and had to wait two minutes in order to get my car started and out of harms way where cars where approaching me from behind going about 40 miles an hour.

There is so much wrong with this picture.Thats the least of the poblems they have caused.

Reason of review: Poor customer service.

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justme1986
#736138

My biggest problem with the customer service is the reps DON'T KNOW THE *** DEVICE!I waited on hold about 20 minutes today to ask a few questions as I've only had the device a few days.

The woman's computer went down and she was helpless.

I mean I asked her how long after I start my car I have before my horn starts going off and she couldn't answer it.I wanted to know why the *** they put a camera in my car without letting me know, or why the first CSR I spoke to told me that it checks you "every 25 to 45 minutes", when I've found that clearly isn't the case!

justme1986
#736137

My biggest problem with the customer service is the reps DON'T KNOW THE *** DEVICE!I waited on hold about 20 minutes today to ask a few questions as I've only had the device a few days.

The woman's computer went down and she was helpless.

I mean I asked her how long after I start my car I have before my horn starts going off and she couldn't answer it.I wanted to know why the *** they put a camera in my car without letting me know, or why the first CSR I spoke to told me that it checks you "every 25 to 45 minutes", when I've found that clearly isn't the case!

Swaintek
Seattle, Washington, United States #671660

CLASS ACTION LAWSUIT - email me at intoxalocksucks@hmamail.com

I have read enough reports on this site and others to confirm that I am not the only one who has had a terrible experience with this company.I am trying to file a class action lawsuit, please contact me if you've had a similar experience.

I just got off the phone with a customer service rep who flat out refused to give me even her name, and then when I asked to speak to a supervisor was told that I could be transferred to voicemail. I asked her to please have the supervisor contact me when available, and asked when that would be. Not only did she refuse to even give me a ballpark estimate, she wouldn't even give me a day when the supervisor would get back to me. My car has been sitting, dead of course because this product is a piece of junk that ruins car batteries, in a Car Toys parking lot for 4 days now.

3 days ago I had another hour long phone call with another very rude Intoxalock rep who insisted that it was basically my problem and that my battery was the cause of the recalibrated device not working. It took me putting the Car Toys technician on the phone with her to confirm that it was not my battery, it was their faulty device, before she would even listen to me. At that point she guaranteed me that they would overnight a replacement part and it would be in by Saturday. It's Saturday, no part, my car is still sitting dead in a bad part of town, and I couldn't have had a more...

The customer service rep made it very clear that she could care less about my issue and made it clear that I was an inconvenience to her. I am beyond fed up with this joke of a company. They have a captive consumer base that has no other options and they feel they can treat their customers like garbage.

I will at a minimum be filing in small claims court, I would love to file a class action lawsuit.I've already emailed a class action attorney, and would love it if anyone else who has had similar experiences with intoxalock contact me at intoxalocksucks@hmamail.com

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Anonymous
#452524

I will be having the device installed on Friday and now I am scared that it will drain my battery or lock me out when I know there will be no alcohol in my system. What can you say to me that will keep me from being scared to see my mother that lives 138 miles from me. I truly am worried now.

Anonymous
to A Holland #897898

Don't you that, cut you going to cry and waste a lot of money

Anonymous
#421468

find out where your politians hang out for a drink then run into them as the leave the bar so they can get charged for drunk driving.

If you have no old car to plow them with then wait on them outside and suckerpunch em.

Anonymous
#403072

lmfao!i love reading all these drunk driver comments about how this is a money scam.

no ***!

guess you should've called a cab retard.and to all the people whining about how these are a safety hazard, do me a favor and wrap the intoxalock cord around your neck and die!!!!

justme1986
to intoxalock is my hero #736140

I love reading comments left by pitiful jerks who clearly have so little going on in their life that they have nothing better to do...

Anonymous
#402122

Jules - You work for a bunch of crooks, who prey on people already in a bad situation. Your product is garbage - I just went out to my car after a long weekend of no driving and the faulty intoxalock drained my f&%$ing battery. You can all burn in *** for making me miss work and losing money that would be going into your cheesy company's account anyways.

Anonymous
#397993

Not happy this.morning family member had to move car and blew to soft three times and locked me out. thats bull NOT pleased what so ever with intoxalock

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