Since the intoxalock was installed my friends car has been having several issues. While driving I was indicated to blow, blew a RED system FAILED which caused it to lock out.
Called customer service was on hold for about 35-40 minutes and of course they made it out to be my fault as they explained all the possible ways for FAILED TEST which were explained at the time of installation. However I didn’t eat nor drink for hours nor did I have any different scents throughout my drive from the initial first blow which passed GREEN for me to start my ignition and the by the 4th time I was indicated to blow, it FAILED. Thankfully I was able to make it home. I cut the ignition off and tried restarting the device.
It did allow me to blow into the device again which then PASSED. This all happened in a number of minutes. One question I asked customer service is “how is that possible I’m able to start my ignition, pass 3-4 test, then fail go into lock-out, restart my device, then pass? The answers do sound legitimate, however it was a bunch of crap and sounds like people are being robbed from this company.
They made it very clear that they do not pay for lock-outs that trace any amount of BAC , however I haven’t had alcohol in over a year now and again I didn’t eat nor drink anything for hours prior to this experience. The first month was free so I’m starting to think this is their way of getting that first months free payment however I have not even had this device for a month and required to have it for a year.
I am totally capable and looking to switch companies to prevent this from happening for the next 11 months. If anyone have any suggestions, please do let me know.
Product or Service Mentioned: Intoxalock Ignition Interlock Device.
Reason of review: Bad quality.