Intoxalock Questions and Answers
Violation 10 lockout.
Had issues all morning with having to attempt several rolling retests to the point of my horn honking. Now it has a scroll message of Violation 10 lockout in 4 days. What caused this and what do I do to fix it?
I keep getting a violation 40 because, for some reason, my vehicle’s electric system is failing.
I was in an accident several months ago that messed up my trucks electrical system. I once again got a violation 40 because I think the battery isn’t charged to meet Intoxalock standards The crew at the Pasadena md Intoxalock location has been awesome at trying to help figure out the problem they have gone above and beyond to help!
The only fix will cost more than I can afford How do I document this so I don’t get fined? I’m not court ordered right now to have the device Thanks
Hi Justin, I'll have someone reach out to you directly to better help with this question as each state has different requirements.
How do I get my car started again.
I was locked out yesterday evening on my to work and I got locked out I been trying to call but keep getting a recorded line
Hi Albert, I'm sorry to hear you was not able to get through to customer service at877-777-5020 in a timely manner. If your lease is signed and your current with billing you are able to log into your user account either on www.intoxalock.com or via the Mobile Phone App to set up work orders with one of our service centers. I'm Also going to E-Mail you my contact information so if this issue happens again, you can contact me directly. Thank yo9u
Order a calibration.
I need to order a calibration for my vehicle but when I call your number it says the calibration is at my service center but it is in fact not and I’ve been waiting for two days for an answer and I have yet to get any response from any representative
Hello sir, I've issued over the work order to your service center that's on file with us. Keep in mind that if you do not have a past due balance and your lease is signed the recalibration work orders get sent over automatically 10 days before the due date. You can also log into your user account either online at www.intoxalock.com or via the phone APP to set up your recalibration.
My brand new battery died and got locked out. (Violation 40) Why do I have to pay 95$ for a lock out?When I had my inter lock installed, I neeed a new battery.
(190$.) Within 2 weeks my battery died and I charged it, but I could not start my car because the interlock stated my battery was only at 65%. The battery cable was loose and I bought a new battery cable. Because the battery cable was changed out, I received a violation 40. Which cost me 95$ for the lock out.
I tried to dispute these charges, but the company denied the dispute.
I believe this is unfair. What can I do?
Hi Sandra, I'm going to review your account then follow up with you so that I may get some more information from you so that I may be able to better assist you today. Also, Always keep in mind that whenever you have maintenance performed on you vehicle. You will want to log in to your user account then click on the vehicle maintenance section. You will then fill out the type of work being done, where/who is doing that work, as well as an estimated time frame the vehicle will be in maintenance. This way, if a violation occurs. Intoxalock can verify the cause and credit the any pertaining fees.
What happens if you don't have the money on your due date because you just started a new job.
You will want to contact customer service at 877-777-5020 to discuss your options as each state has specific guidelines and rules. In most cases we will be able to work with you so that you services will not stop. Thank you.
Removal.
My car is impounded, I need the interlock system removed before they sell at a auction
Please contact customer service at 877-777-5020. In most states we do have mobile installers that can go to where the vehicle is located to remove the equipment.
How can I change my email for my Intoxalock account?I made a new Intoxalock account on the app but it keeps saying my credentials are invalid. How can I reset and make a new email and password?
Hi Manny, you would need to contact customer service at 877-777-5020 to have them reset your account. I've gone ahead and reset it for you. You can now log into www.intoxalock.com or with the phone application to set up your account.
How can I resolve this.
Penndot has not received an electronic copy of my installation of device they said it has to come from Intoxalock electronically I have sent in the hard copy but they said they need electronic copy from Intoxalock
What’s the lock out code 40 mean?My car battery died, not sure why, it sat for maybe a week and a half. So I jumped it and it started.
Miraculously!
Then when I turned the car off it displayed code 40 4 days. The car started after displaying this but I’m worried it might not start in 4 days
Hello Chris, a violation 40 is caused from a power loss or handheld disconnect of 30 minutes or longer. You will want to contact Intoxalock customers support 877-777-5020 so they can set up a service appointment with you. Or you can log onto www.intoxalock.com or through the Intoxalock mobile app to set up your own work order. You want to make sure you get the interlock serviced before the countdown runs out.
I just had my Intoxalock replaced, as they deemed it a faulty unit. Did not charge me for it, but I had to prove it. I took a self-video of me blowing 000 5-minutes after. Wouldn’t take a sample after I blew 4 times. Started honking at McDonald’s drive through, couldn’t get out of DRIVE-THRU for several minutes, HONKING. Then blew 000. Going to have it removed and replaced with SmartStart tomorrow, now it says Viol 10! Trying to make my life hard one more time before I switch. There should be a tort lawsuit against this company!
I just had the same thing happen to me traveling from Portland, OR to Bremerton WA. Had to constantly retest and once it required 4 retests before accepting it and then it gave me a Violation 10, lockout in 4 days. Unfortunately I can't get a hold of anyone until tomorrow. Not to mention I have to blow hard enough that I get light headed and eventually get headaches. Why do I have to blow so hard while driving that it causes these issues which is extremely unsafe.
Im in Washington. I have had the device not allow me to finish the breathing pattern about 5 times now! Two of these times I had to go in for recalibrating and I know it said violation 10. They NEED to resolve this! It's no fault of mine and the reps don't seem to know how to coach me through avoiding this issue Big P-I-A
I have the same thing. After speaking with a rep, it means that you breath sample was too hot or too cold. It's only a thing in WA and OR from my understanding. With the heat waves, pretty much everyone is suffering from this... It's pretty inconvenient. What the *** is the camera for if it doesn't verify it's me blowing and I could be using a "machine to tamper with the test"... Unreal
Hi, Terah. Thank you for your question. A supervisor will be in contact with you to help resolve your concerns. You can reach us directly at 515-461-2253 or 515-204-2573.
I had this exact same issue today. What does Viol 10 mean?
Same thing here more than one time they won't do anything about it and it's a hundred bucks every time it's ***