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I needed to have an ignition interlock device installed for 180 days and the data from that time sent to Washington state department of licensing

Intoxalock - I needed to have an ignition interlock device installed for 180 days and the data from that time sent to Washington state department of licensing
Intoxalock - I needed to have an ignition interlock device installed for 180 days and the data from that time sent to Washington state department of licensing
Intoxalock - I needed to have an ignition interlock device installed for 180 days and the data from that time sent to Washington state department of licensing
Intoxalock - I needed to have an ignition interlock device installed for 180 days and the data from that time sent to Washington state department of licensing
Intoxalock - I needed to have an ignition interlock device installed for 180 days and the data from that time sent to Washington state department of licensing
Intoxalock - I needed to have an ignition interlock device installed for 180 days and the data from that time sent to Washington state department of licensing
Update by user Jul 30, 2022

No change.

Original review posted by user Jul 30, 2022
I played guilty to a DUI after blowing a 0.00 as part of a plea agreement offered by Spokane county after being pulled over and drug out of my car through my seatbelt and arrested I received 4 traffic citations and 7 felony/misdemeanor charges. After being denied a phone call for 48 hrs I was taken to court where I was released without bail on my own personal reconnaissance. The police report was written 3 days after my arrest by an officer that responded to a traffic accident approximately 30minutes after I had been placed in cuffs a d read my rights. I chose to invoke my 5th amendment right to stay silent. I hired a lawyer who was recommended by all the other attorneys that I had consultations with. Cost me $5,000 up front to retain his initial services. At my arraignment We were both surprised that the Prosecutor Had dropped all charges except the DUI, i had already represented myself in traffic court where I plead guilty to speeding 70 in a 60 (because I was doing that) not guilty to the other 3 criminal traffic infractions, which were dropped due to the lack of evidence, no mention of them in the report, and the arresting officer recanting his statements and handing my case over to a responding officer from the sheriffs department who then wrote the report (They needed his involvement and camera footage gone to protect themselves from civil rights violations) long story short I traded 7 felonies and 4 misdemeanor traffic violations because I couldnt afford the cost of going to trial. And I was afraid of what could happen if I didnt accept their offer. I got an Intoxilock device as required by court, for 180 days. They changed my BAC from 0.00 to .14 (one point shy of a felony in my state) I had my lawyer file a motion to correct this clerical error which they did. The first two attempts to have the device installed by a local instillation company failed because Intoxilock sent them to the wrong place over 180 miles away. I was charged $3,000 for each device plus 2 no show fees. After literally 26 hours on the phone with my sales rep over the next week I got it installed. It was a nightmare to start my car I had to blow into the device, 1.5 min later a follow up sample, and then another every 15 minutes until I turn off the ignition. I got several lockouts ( $90 a pop) in the first month alone because I didnt know you had to wait three minutes after you turn off your car to make sure it will ask for another sample as of this month I finally got the device removed after being eligible for seven months and never blowing any thing other than 0.00. I was contacted by the DOL and told I was eligible for a removal, I made an appointment through Intoxilock to have it removed, the installation company (car toys) had hacked up the ignition/steering column so bad that my truck wouldnt start for the first time ever. I was told to take it to a mechanic because theyre not responsible for any damage they do during installation. (I always read the fine print) Intoxilock still hasnt reported to my state the data for the last 180 days (Ive been eligible for 7 months) but Intoxilock would always say we cant give the installation company permission to remove it without confirmation from the DOL. the dol would say its the providers responsibility to send them the data and have told me several times that I was dealing with a company that was notorious for hidden fees, service interruption, forcing me to sign contracts in exchange for continued service. Ect. As of today I still havent gotten that data the state requires and Intoxilock just transfers me around until someone hangs up. They closed my account $288 fee, after the removal and are now claiming they cant get that data because the it has to be sent before they close my account long story short I have them thousands of dollars over a 13 month period for nothing Washington state plans on suspending my license next month because the data that only Intoxilock can access was never received. I just have a mind Boggling history of invoices for the last 13 months that I havent even added up yet. Because its like 160+ transactions.

User's recommendation: Go though any other provider possible because they are apparently known for their fraudulent business practices, but I very high quality battery (or in my case dual large 135 group batteries) because it drains your battery which is hard on your alternator. If either dies it’s $90 each time. Always sit in you vehicle after you turn it off to avoid missing prompts that you didn’t know happened).

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ID
#3808352 Review #3808352 is a subjective opinion of poster.
Pros
  • You are required to use this or an equivalent service
Cons
  • Kept repeating themselves
  • Indifference
  • Lack of assistance
Loss
$2300
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Robbing my bank account

I end up with a code 3 lock out about every 2 weeks yet I'm never informed of a missed alert nor does my vehicle alert me that I've missed an alert my car has never shut down my lights have never started flashing I've never been told one time when these alerts occur I just get in my car one day and it'll tell me that I'm about to be locked out because I missed an alert so that they can charge me an extra $75 then they said they were going to stop doing that they would fix the problem and did nothing but Rob more money out of my bank account

User's recommendation: Do not use this company.

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ID
#3826560 Review #3826560 is a subjective opinion of poster.
Location
Tampa, Florida

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Verified Reviewer
New Reviewer

Charged for 3 non-existent violations

On 3 different occasions, I was put in lockout mode for no reason. The machine never even gave me the opportunity to blow; it simply went to the violation mode. On all 3 occasions, the local technician verified that I had not committed a violation, but Intoxalock charged me $79.12 each time anyway. I have contacted Customer Support a number of times because I don't believe I should be charged for a non-violation. They claim that an inspection shows their machine is in proper working order, but that shouldn't matter. I committed no violations so should not be charged. The lower tier customer service employees are not at fault; they can only do so much. But to be completely ignored by the "specialists" who refuse to handle this situation is more than frustrating. Almost $240 in charges is 3 months worth of normal payments, and I want those charges reversed. I will be contacting the Consumer Protection Agency and Better Business Bureau, and my state senator is looking into this company, as well. This is a money-grubbing scam, I will not be taken advantage of for a mistake I made in the past.

User's recommendation: Do not use this company. There are others out there who provide the same service.

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ID
#3823083 Review #3823083 is a subjective opinion of poster.
Product
Intoxalock Ignition Interlock Device
Pros
  • Looking forward to having my driving priveleges restored
Cons
  • Charged for non-existent violations
Loss
$237
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I believe my device is giving false reading

Just got off work,and have not been drinking anything,and it failed me.this is the second time it has done this .
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ID
#3801683 Review #3801683 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$75
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

This company is the WORST !!!!

You can not reach a representative - although we are exempt from payment, they take money every 2 weeks and trying to get refund is impossible since when you call it says "number is disconnected" - system screwed up my truck - set the horn off non stop - took them forever to send new system to my mechanic (without vehicle for 2 weeks). Shall I continue !!! Even mechanic stated this company is TERRIBLE !!! It's a JOKE and the criminal justice system should be using someone else.

User's recommendation: Ask for a different company.

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ID
#3798673 Review #3798673 is a subjective opinion of poster.
Location
New York, New York
Loss
$31
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Interlock payment

Intoxalock - Interlock payment
My name is Regina Williams I pay my intaxolack on july 15/2022 and they charge me twice I dont know what is going on.
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ID
#3777348 Review #3777348 is a subjective opinion of poster.
Location
Junction City, Kansas
Loss
$44
Preferred solution
Full refund
New Reviewer

Can never reach these people

I have been trying for 3 days now to reach these people in regards to inability to make my payment on the specified date but just need an extension of 2 days!!! I have tried the live chat what a joke!!! I just had the bank charge me a $37.00 insufficent fee cause I couldn't get threw to this !!! company.dont drive drunkdont
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ID
#3766188 Review #3766188 is a subjective opinion of poster.
Location
Farmington, Connecticut
Preferred solution
just somenone to answer the damn phone

Report needed for court appearance

Hey, I'm not pissed off... I just need to know how to notify the courts of my compliance. Any assistance would be appreciated.
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ID
#3760812 Review #3760812 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

Regarding my certificate

Your company still Has not sent Department of Transportation and Pennsylvania stating that I had the device put in my car in June I was to get my license back July 12th and I can't because your company has not done their part

User's recommendation: Not.

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ID
#3759829 Review #3759829 is a subjective opinion of poster.
Location
Irwin, Pennsylvania
Pros
  • There is absolutely no pros
  • Allows you to drive if the car actually starts
Preferred solution
Proof to DMV that it was installed
New Reviewer

Lockout 3

I reported maintaining my vehicle, and the shop, misused the device, while I was working, why am I responsible for lockout fee?

User's recommendation: This is a total scam.

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ID
#3752340 Review #3752340 is a subjective opinion of poster.
Location
Sonora, California
Cons
  • No viable solution
  • Poor communication
  • Eveyrhting
Loss
$80
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

YOU OWE ME A REFUND FOR TWO MONTHS NOW

You lied and kept my money Your equipment is junk and left me stranded. Proven by one of your service centers when the unit failed her for alcohol and she was behind her desk. YOU OWE ME FOR TWO TOWS AND HAVE BEEN LYING ABOUT REFUNDING THE MONEY. I NEVER AGREED TO A PREPAY ACCOUNT BUT YOU DEEM IT IS PERFECTLY ACCEPTABLE TO DO WHAT YOU PLEASE WITH PEOPLE MONEY INTOXALOC IS A FRIGGING JOKE AND AS SOON AS I get clearance you will be removed from my vehicle, reported to the state of Texas for fraud and lying about refunding monies and I will seek service elsewhere...losers

User's recommendation: Never use INTOXALOC. Junk you cannot trust.

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ID
#3751599 Review #3751599 is a subjective opinion of poster.
Location
Groves, Texas
Loss
$300
Preferred solution
Full refund
New Reviewer

Device malfunction

Went away for vacation for the week left my car plugged into a trickle charger as I was told came home to the device saying recall 13 hours and my next appointment for recalibration is Friday the 15th I need to know if I will be able to make it to work this week or if Im going to have to call off because your device malfunctioned
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ID
#3747852 Review #3747852 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Payment questions

I am wondering why I have a second charge that is due 7/7 for 244.73. Is that is I don't pay the 204.12 by then or is there some sort of extra charge that isn't showing up on my activity in the intolock app?
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ID
#3723491 Review #3723491 is a subjective opinion of poster.
Location
Plover, Wisconsin
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

It is very hard to understand the customer service individuals

The Intoxalock machine drains your battery on your vehicle 24/7. I have had to purchase a new battery, take battery out of car to charge it, jump car, and customer service is very difficult to understand and does not have any answers as to why this occurs. I have to jump my car at least every other day. If you have weak power to your machine, then they will charge you a $75 feel. I feel as if it has all part of a way to make more money for the company. The machine literally drains the battery dry.

User's recommendation: Expect to have dead batteries. Possibly true a different company.

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ID
#3713703 Review #3713703 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Intoxalock Ignition Interlock Device
Pros
  • Allows you to drive if the car actually starts
Cons
  • Drains battery causing lockout then charging you
  • Having trouble starting my car unable to blow
Loss
$800
Preferred solution
Let the company propose a solution

I need to extend my lease agreement

Absolutely no help. Kept treating about website. Asked for supervisor. Left hanging then she came back and said...no supervisor til 10 central and hung up.
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ID
#3713094 Review #3713094 is a subjective opinion of poster.
Location
Ashburn, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Removal info 122****

Intoxalock - Removal info 122****
I have completed my Ignition Interlock Device Program and would like to remove the device from my car . Removal info 122**** Robert Williamson License # CT14344**** DOB 02/28/1960
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ID
#3712251 Review #3712251 is a subjective opinion of poster.
Location
Ansonia, Connecticut
Pros
  • Very easy to use and usually easy sailing
Preferred solution
removal of IID

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